Sammy V.
Product Delivery
My product was received upon a quick response from the owner and management. They tackled the issue straight on and made it right. Now if it cures my dogs itching I will be so happy!!! I checked all my emails and my phone logs and I do not see any from Petscy, if they sent an email or tried my phone and I missed it, I apologize. My email: My phone: sorry but this venue would not allow my email address or phone number to be posted. If you send me a private email I will respond with this information Thank you for sending another order to me, I will keep a watch for it. Best, Sammy Today is Friday, September 2, 2022, the product has still not been delivered!!! Do you plan to refund the full amount of my purchase or ship me another order? Thanks, Sammy
Response from PetScyAug 28, 2022
Update: 9/11. Glad to hear that you received the replacement. Now hopefully the chews can help your pup. If they don’t, let us know and you can send them back for a full refund as we are here to help your dog and not hurt your wallet. I appreciate you updating your review as well. Chris Founder Hey Sammie. Our reps are available at [email protected] if you ever need anything. Also when you left the updated review two days ago, Trustpilot was working correctly and wouldn’t allow me to reply. If so I would’ve stated that we went ahead and expedited out a new order. Once again i apologize for the communication breakdown. 9.1.22 Stephen , my team has called your number on file and I think even left a voicemail. My team has also sent out some emails. We went ahead and expedited a new order out earlier in the week. A new order should be there soon. Tracking below: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9274899999887380480094%2C All of our products are made in America. We utilize third party vendors such as USPS/UPS and sometimes they may delay an order. Best we can do on our side is roll with the punches and try and resolve the best way we can. As mentioned before, the order should be there yesterday or today. If it doesn’t show up soon we will issue a refund. If it shows up and you no longer want, you can “Refuse” the delivery or contact [email protected] for a free return label. Once it’s on its way back we will issue you a full refund. Let me know if you have any questions as I am here to resolve. Thank you for letting us know. Tracking shows that it should be there today or tomorrow. I am sorry for the delay and will be checking personally with UPS to understand why this occurred and make sure it doesnt happen in the future. I also went ahead and applied an 10% refund to your order (which will appear back in your account within a week). Please reply back letting me know if this issue has been resolved to your liking (assuming the order shows up by tomm). I want to make sure we resolve so you become a 5 star customer. Thank You Chris Founder https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=92748909840687583002247844&requester=ST/trackdetails