PetScyReviews of petscy.com

Response from PetScySep 15, 2025

Hello Nannette, We kindly ask that customers reach out to us directly if their order is delayed by the courier. If given the opportunity, I assure you we would have resolved this immediately and in a 5-star manner. Regarding “shippers,” we rely on UPS and DHL unit we have confidently trained my fleet of shipping dachshunds. Unfortunately, in this case, DHL appears to have misplaced your order. We’ve sent you a private message to confirm whether you’d prefer a refund or an expedited replacement. You can reply here or by email. Once this is resolved, I hope you’ll consider updating your review based on how we handled the issue once it was brought to our attention. Thank you, Chris Founder

Response from PetScySep 11, 2025

Hello Lynda, I personally reviewed your order and see that it was delivered today. Please let me know if that is not the case. Regarding your review, I’m not sure if support mentioned this in their response, but PetScy shipped your order the same day it was placed. Unfortunately, DHL failed to deliver it and lost it in Orlando. Once you reached out to support and we confirmed DHL’s mistake, we quickly reshipped your order at our expense and expedited the shipping. Reviews are very important to us. Based on the situation, I feel we were responsive and worked to make things right based on DHL mistake. If you still feel we deserve a one-star review, I respect your decision. However, since it was DHL mistake and you're satisfied with how we resolved the issue, it would be appreciated and would help our small brand if you updated your star rating and review—or removed it altogether. Thank you, Chris Founder

Response from PetScySep 8, 2025

Hi Nancy, Thank you for your feedback. We’re truly sorry to hear about the issue with your package. We have already sent you an email addressing your concern and will be happy to assist you further. Please check your inbox, and don’t hesitate to reach out if you need any additional help. We appreciate your patience and look forward to resolving this for you as soon as possible. Best regards, The PetScy Team

Response from PetScySep 6, 2025

Hi Susan, Thank you for sharing your feedback, and we’re sorry to hear that you didn’t see the results you were hoping for. We understand how frustrating it can be when a product doesn’t work as expected. Our Itch and Allergy Plus chews typically show the best results after consistent use over 2–3 months, as the product is a supplement. Some of our customers have also experienced improvements within this timeframe, so we encourage you to give it a little more time. Thanks again for your review, and we hope to hear from you soon. Best regards, The PetScy Team

Response from PetScySep 4, 2025

Hi Beverly, Thank you for sharing your feedback. The directions recommend allowing up to 30 days of consistent use before noticeable improvements can be seen. We truly value your input and kindly ask that you give the product a bit more time to work before finalizing your review, as early reviews may discourage others who could benefit from it. I’d encourage you not to give up on the chews just yet—we’ve seen many pets show positive results after continued use. Thanks again for giving PetScy a try. Best, Chris Founder

Response from PetScySep 3, 2025

Hi Paul, Thank you for reaching out. Once an order is sent out, we rely on the shipping company to do its job. After checking the tracking details in the link below, it appears the package made it to Alabama and an attempted delivery was made on August 25th. Looking at the address provided, it seems that you typed in an incorrect address. I’ve sent you a private email with the shipping address we have on file so you can confirm or/and provide the correct one. From there, we can either expedite a replacement order to the correct address or issue a refund. I do want to mention that a one-star review reflects poorly on PetScy as a brand. In this case, either DHL made a mistake (in which case a one-star review may be more appropriate for them) or the address was incorrect—something we can only resolve once it’s identified. That being said, I hope you’ll consider updating your review if you feel PetScy handled this situation appropriately especially if the address was incorrect. I’ve just sent you the private email so we can get this resolved quickly. Best, Chris Founder, PetScy Tracking Link: https://webtrack.dhlglobalmail.com/orders/33872508212135343/details/9261299999887352733337

Response from PetScySep 2, 2025

Hi Richard, I’m sorry to hear that you no longer wanted the order. We pride ourselves on being a transparent and honest company and would never intentionally send an order after a cancellation. We use a CRM system that tracks all calls and emails from each customer. This helps us manage every request properly and ensures accountability on our end if a cancellation is ever missed. According to our records, we did not receive a cancellation request from you. That said, I’ve already cancelled any future orders for you. I’d like to make this right. If you can locate the email you mentioned sending to [email protected] from your Hotmail account, please let me know. Once you confirm, I’ll provide an email address where you can forward it. And regardless of the outcome, as a gesture of goodwill, I’d be happy to send you a $200 refund/gift card for the inconvenience you’ve experienced. I hope this helps rebuild your trust in us. Chris Founder, PetScy

Response from PetScyAug 30, 2025

Hi Laura, Thank you for taking the time to share your experience. We’re truly sorry to hear that you haven’t seen the expected relief after the two weeks of use. While many pets begin to show improvement after consistent use, some may take a little longer to respond, depending on the severity of their symptoms. For some dogs, it may take up to 90 days of consistent use to see full results, as we’ve seen with other customers. Since our Itch & Allergy Plus Chews are a supplement, it’s important to continue with the recommended dosage. If you feel that your dogs are still not responding after giving them more time, we’d recommend reaching out to your vet to explore additional options or triggers that might be contributing to their symptoms. We appreciate your patience, and please don’t hesitate to reach out if you need further assistance. Best regards, The PetScy Team