PetScyReviews of petscy.com

Response from PetScyFeb 29, 2024

Mr Mika, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delivery error you experienced with your order in December of 2023. It's truly disheartening to hear that your progress with the itch relief was lost due to this inconvenience, especially considering the positive impact it was having on your elderly dog's skin issue. Upon investigation, it appears that your order was addressed correctly on our end. However, we regret to inform you that there seems to have been an issue with the delivery process handled by UPS. Unfortunately, we have encountered similar situations in the past where UPS drivers have claimed address issues despite the orders being correctly labeled. We understand the frustration and disappointment this situation has caused, especially given the importance of the product for your pet's well-being. Please know that we are committed to rectifying this matter and ensuring that you receive the support you need to address your dog's skin issue. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us directly. Your satisfaction and your pet's well-being are of utmost importance to us, and we're here to help in any way we can. Thank you for your understanding and continued support. Chris Founder

Response from PetScyDec 28, 2023

Hello Sue, Update-Did you want me to push up your next order? I see that you updated I sincerely apologize for any inconvenience caused by the delayed delivery of your recent order. I understand the importance of timely shipments, especially during the holiday season, and I'm sorry that your experience fell short of your expectations. I've reviewed the tracking information for your order, and I can see that it was dispatched on December 19th. Unfortunately, once the order is in the hands of the couriers, we rely on their efficiency to ensure a prompt delivery. I completely empathize with your frustration, and it's disheartening for us to receive a 2-star review due to circumstances beyond our control. To address this issue and prevent similar occurrences in the future, I would like to propose adjusting the shipping schedule for your subscription. If you're open to it, we can set your subscription to ship a week earlier, providing an extra buffer to account for any potential courier delays. Please reply to this email with your confirmation, and I'll ensure this adjustment is made promptly. Thank you for bringing this matter to our attention, and I appreciate your understanding. We value your feedback, and it's our priority to make sure your future experiences with PetScy are seamless and enjoyable. If you have any further questions or concerns, please don't hesitate to reach out. We are committed to making things right for you. I hope you consider updating your review If and only If you feel that our service has been to your satisfaction. TRACKING: https://webtrack.dhlglobalmail.com/orders/33872312193524153/details/420527619261290198160200063371 Thank You Chris Founder

Response from PetScyJan 5, 2024

Hey Sean, We recently changed our product offerings to show more bulk options which will definitely give you more savings. For example, if you click on the LARGE DOG option when shopping. You will come across our new 12 pack that provides the largest savings. Chris Founder

Response from PetScyDec 3, 2023

Hey Bryce. I see that the order was placed on the 23rd and was delivered on the 30th. Unfortunately we have no control over shipping times. However, I’ll talk to my team about eliminating the marketing budget and using those funds to bribe USPS to ship faster . Also, Amazon sells our product which delivers within 5 days but it will costs $5 more. Chris Founder

Response from PetScyDec 1, 2023

Hello Amelia, Majority of our customers purchase our products on a recurring basis. Unfortunately we have no control with Trustpilot to only send to those customers so it sends to everyone. Normally, a customer will just ignore the requests until they're ready. Also, this is a "service review" which is to understand if your service was adequate. A purchase review will be sent 7 days later. As for reviews, customers purchase based on what their peers have to say. So reviews provide transparency to other potential customers which is helpful when there are so many nefarious brands out there. As for tracking, a tracking email was sent to your email on Nov 14th, the day after the order was placed. My assumption is that it went to your spam box. Since you have multiple orders I would suggest locating and moving out of the spam box so you will receive future notifications. Let me know if you have any questions. Id love for you to provide a product review. Note that's a separate request and will be sent in a couple of days. Also if willing, please update this review based on the service. ( If the order was delivered within a recent time frame or had any issues with ordering. If the founder was helpful). Thank you Chris Founder