PAK1 (formerly Pets are Kids)Reviews of petsarekids.com

Response from PAK1 (formerly Pets are Kids)Sep 18, 2026

Hi Ken, Thank you for taking the time to leave us a review. We truly appreciate your feedback, and we’re sorry to hear that you haven’t seen the results you were hoping for after six months. We value your experience and would appreciate the opportunity to assist you further. If you have any questions or need additional support, please don’t hesitate to reach out to our customer care team https://www.pak1.co/pages/contact-us . We’ll be happy to help in any way we can. Warm regards, PAK1

Response from PAK1 (formerly Pets are Kids)Jul 15, 2026

Hi Jason, Thank you for sharing your feedback. We sincerely apologize for your experience, as this is not the experience we want for our customers. We appreciate you taking the time to bring this to our attention. Our Subscribe & Save option is intended to provide customers with added value through discounted pricing and free shipping, we understand how it feels if it wasn't as clear as expected or if canceling your subscription was more difficult than it should have been. We'd appreciate the opportunity to make this right. Please reach out to our support team at [email protected] with your order details, and we'll be happy to review your account, answer any questions, and assist with your subscription or order as quickly as possible. Your feedback is important to us, and we take it seriously as we continue working to improve our customer experience. We hope to have the opportunity to restore your confidence in us. Please let us know if you have any other questions—we're always happy to help. Warmly, Pets Are Kids Too

Response from PAK1 (formerly Pets are Kids)Jul 7, 2026

Hi Chuck, Thank you for taking the time to share your feedback. We appreciate you letting us know about your experience. We're sorry to hear that the subscription and cancellation process didn't meet your expectations. We understand how important it is for managing a subscription to be clear and straightforward, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can continue improving the experience for our customers. If there's anything we can do to assist you or if you'd like us to look into your experience further, please feel free to reach out to us at [email protected]. We'd be happy to help and answer any questions you may have. Thank you again for sharing your honest feedback. We wish you and your pup all the very best. Warmly, Pets Are Kids Too

Response from PAK1 (formerly Pets are Kids)Jul 7, 2026

Hi Gary, Thank you for taking the time to share your feedback. We appreciate you letting us know about the missing slow feeder dog bowls. We checked our records and confirmed that we sent you an email about this approximately two months ago. If you haven't seen it, would you mind checking your inbox as well as your spam or junk folder? It may have been filtered there. If you still can't locate the email or if you need any further assistance, please feel free to reach out to us at [email protected]. We'll be more than happy to help get everything sorted out. Thank you again for bringing this to our attention. We wish you and your pup all the very best. Warmly, Pets Are Kids Too