Stephan M.
2 nd survey
2 nd survey; Supervisor was spot on. Budget Plan bill amount adjusted to meet hybrid system oil & electricity usage (not just oil usage). For my first survey, I gave a failing assessment. That initiated a supervisor response who had the ability to overcome billing system limited parameters (reset & backdate budget plan). Thank you for the refund. Concerned about the November 5,2026 contract renewal. Currently paying $5.49 per gallon. Regards Satisfied Customer; SM.


