Pet Relocation International LLCReviews of petrelocationinternational.com

Great personal service. We had to move a reactive older dog from Montreal to Spain. They were very helpful.

The most stressful element to our move from California to Lisbon was worrying about if or how our 2 cats would make the journey. We were so fortunate to find PRI as a move like this is not a DIY project. Elaine and her colleagues provided a level of expertise uncommon in this arena, but they really came into play the day we went to the airport, which was the day Lufthansa went on strike. Elaine pulled out all the stops to get the cats on KLM and even arranged for Lisbon Customs to stay up past midnight to check them into the country. I can't praise PRI enough for their ability to make this happen!

PRI helped us relocate our three dogs and one cat from the USA to New Zealand. The process of importing animals into New Zealand is incredibly complex due to strict biosecurity requirements, and PRI's guidance through the process was exceptional from start to finish. 1. Initial consultation: Elaine was very clear and upfront about what to expect from the move. She provided a realistic breakdown of the expected costs and explained the entire process step by step, including what would happen and when so we had a clear understanding of the timeline and requirements from the beginning. 2. Coordination with our vet: Elaine contacted our veterinarian directly and explained all of the required veterinary work and scheduling. She worked closely with our vet and his technicians throughout the entire process, and they had nothing but great things to say about her. Our vet regularly assists clients with shipping livestock internationally, but even he mentioned that he learned a lot from Elaine about the specific requirements involved in shipping pets. 3. Resolving documentation issues: When there were issues with the formatting of the vaccination certificates, Elaine worked directly with our vet’s office to correct everything and make sure they met the required standards. 4. Handling all of the paperwork: Elaine took care of all the required documentation, including permits, USDA certificates, and the various forms needed for the export process. Having her manage this removed a huge amount of stress from what could otherwise have been an overwhelming process. 5. Airline challenges: We ran into complications with airline bookings because one of our dogs resembles a banned breed. Although we had DNA testing proving he was not a banned breed as well as an approved import permit from the NZ government, one airline still refused to transport him. Elaine handled the situation, arranged alternative plans, scheduled the final veterinary checks before departure, and coordinated the airline check-ins and USDA crate seals. During what was already a stressful and emotional move, her support made a huge difference. 6. Support even after arrival: After our pets arrived, we shared some concerns about the quarantine facility. Even though her role was technically complete at that point, Elaine still stepped in to help by contacting the facility and requesting their care records, and was prepared to escalate the issue to the Ministry overseeing animal imports if necessary. Moving pets to New Zealand involves many complicated steps, and there were definitely stressful moments along the way. Elaine navigated the entire process smoothly and efficiently, and we truly could not have done this without her. We cannot recommend PRI highly enough.

We moved our spaniel from San Francisco to the UK in late February 2026. Throughout the process, Martin was easy to work with, and on top of all the details. He provided a lot of reassurance during an uncertain time. He negotiated with our local vet, and we worked through a minor mix up with dates. Through all of this, Martin (and Elaine) were responsive, professional and we felt our dog (Tali) was in safe hands. On the day of travel, the agents at SFO and at Heathrow were super helpful and everything went smoothly, and Tali seemed to have a really good experience with no after effects. PRI provided a great service. Thank you!

We cannot recommend Pet Relocation International enough, specifically Elaine. Moving internationally is incredibly stressful, but Elaine made us feel completely at ease knowing our dogs were in great hands. When our original pickup driver had car trouble, Elaine didn’t miss a beat! She was transparent about the situation and immediately secured an alternative. She also helped us source the correct size crates for our large dogs and connected us with a company that delivered them within three weeks of our flight. If you want peace of mind for your pets, ask for Elaine!

Elaine and Martin are the best, they went above and beyond getting our two dogs to us from South Carolina to Scotland, battling to get them on the last flight out before embargoes started for pets with the bad weather. Then drove them from London to The Cairngorms. I can't recommend PRI highly enough. If your pets safety and well being are your priority then PRI is for you.

Great experience. We chose PRI because of the personalized guidance that we received in our screening call, and the willingness to make it work that we perceived. We were right! Elaine helped demolish wall after wall and got our pets safely to London. Would definitely hire them again.

Absolutely phenomenal! I had a complex move from Amman to Shanghai as China has a one pet per passport policy and I was relocating alone with two cats. Elaine had the expertise and network to help me circumnavigate this and was just fantastic. I cannot recommend PRI highly enough. They were knowledgeable, understanding and brilliant with keeping in touch. PRI made my move so much more easy as I felt relaxed and in safe hands.