petpay.comReviews of petpay.com

I purchased my Frenchie through Pawrade/PetPay because they claimed to work with “responsible and reputable” breeders. I knew they can be prone to health issues, and that was exactly why I chose to use a platform that supposedly prioritized reputable breeders. I wanted to do everything possible to get a quality puppy. My Frenchie is now 3 years old and suffers from severe allergies and significant reactivity. Multiple vets have told me his allergies are most likely hereditary. I have already spent thousands of dollars on treatments, medications, training, and other care. I understand that French Bulldogs are predisposed to certain health problems. That is precisely why I expected breeder screening and health testing to be taken seriously. In 2026, I contacted PetPay directly and asked whether they require genetic health testing of the parents of puppies being bred and sold through their platform. I was shocked to learn that they do not. I also asked how they prescreen and approve the breeders they work with and what genetic/health testing they require, but they would not provide specific information about their breeder screening requirements. Even more concerning, I discovered that Bulldogs are excluded from many of their health guarantees. To me, this contradicts the very reason a buyer might choose their platform when purchasing a breed known for hereditary health risks. I don't expect a company to guarantee that a Frenchie will never develop health problems. I expected transparency, meaningful breeder screening, and appropriate health testing so buyers could make informed decisions. I absolutely adore my dog, and none of this is his fault, but I deeply regret not doing more due diligence before purchasing through Pawrade. Based on my experience, I strongly encourage anyone considering this platform to ask detailed questions about parental genetic testing, breeder screening, and exactly what health conditions are excluded from their guarantees before buying.

I wish I had done more research before using Pet Pay. I got a dog and, supposedly, it came with a guarantee of being a healthy puppy. Within the first week, he was diagnosed with Kennel Cough and giardia. In addition, his vaccinations were supposed to be up to date, but they weren't. My vet bills for vaccinations, exam fees, lab tests, XRays and medications were over $1000. Pet Pay is sending me a check for $89. Their healthy pet guarantee is obviously a sham and their corporate motto must be DENY, DENY and DENY. Shame on them.

Negative stars! I got a dog through PAWRADE and used Petpay. My dog was diagnosed with Mega Esophagus just after having her for 4 months. She was lethargic from the day we got her. I would NEVER use this company they do not have a HEALTH guarantee. They only guarantee is to screw you and take your money. NO EMPATHY AT ALL!!!!! We put our dog down today after spending a total of 6000.00 on the dog and vet bills. The Breeder is also a non empathetic person as well. They are terrible and I will blast them any chance I get. I am going to do a channel 2 news interview to get their names out bigger.

Do not apply for this it's just like applying for bad car finance . Do not apply .

Worst experience .terrible company .do not buy any dogs with them

I deeply regret choosing to work with PetPay and Pawrade due to their failure to uphold basic ethical standards and accountability in their practices. My puppy was diagnosed with a hereditary condition that could have been entirely preventable with proper breeder screening. Despite the seriousness of the issue, both companies have refused to take responsibility, hiding behind the terms of a document rather than addressing the ethical concerns or taking meaningful action. The condition my dog was diagnosed with has significant long-term health and financial implications, yet they dismissed it because the diagnosis occurred after the limited timeframe outlined in their health guarantee. This type of contractual loophole not only protects them from accountability but also disregards the well-being of the animals and the trust of their customers. What’s most troubling is that their reliance on this contract seems to excuse their unethical practices, including working with breeders who fail to prevent hereditary defects in their litters. By supporting such breeders, they perpetuate harmful and irresponsible breeding practices that ultimately harm both the dogs and the families who welcome them into their homes. I trusted these companies to provide a healthy, ethically bred pet, and they have not lived up to that promise. Potential customers should be aware that these companies prioritize legal protections for themselves over ethical practices and customer trust. If you value transparency, animal welfare, and accountability, I strongly urge you to reconsider choosing PetPay or Pawrade.

This company sells pets with birth defects. We purchased a Pom Pom. Within the first week the vet indicated the puppy had a birth defect / hernia that needed surgery. Petpay said get the procedure completed and we will refund it after you process the paperwork. We received an email today that they will refund $200.00 on a $4,000 + procedure. My mother lost her husband just a few months ago and a home in hurricane Ian and they new this. This is how they treat customers. Stay away at all cost these people are a fraud. If you have a problem it would be best to dispute your card immediately. They will tell you that this will void the warranty that they won’t stand behind. Run from this establishment.

The reality is, Pet Pay company engages in racketeering and fraudulent pet sales hiding behind a payment service. Admittedly I did initiate a purchase for a dog online. I gave my credit card information.  However,  as soon as Pet Pay charged the card, The bank sent me a Fraud Alert text.  On this Alert I decided to further review Pet Pays record online and found numerous Complaints from clients with horrible experiences with Pet pay.  Complaints where mostly about receiving pets that were totally Different than what was purchased or pets that were delivered sickly or infested or dead.  This led to our decision to abort the transaction. At his juncture we were within the 10-15 minutes of the credit card charge and nothing had taken place. no pet was sent nothing was exchanged. Any rightful and legitimate organization must have fair cancellation practice.  But with all of this, Pet Pay follows the jungle rule and an lawfully insists on charging my card for the full price of the pet at $3494.64 To this date there has not been a completed transaction.  We have not received a pet dead or alive, but Pet pay has fully charged the account.   I maintain, Pet pay is nothing but a crook organization that is engaging in racketeering by way of taking advantage of unsuspecting individuals trying to purchase a pet.   Let this be a clear warning to all, Pet pay is a fraud.  To cancel a sale within 10-15 minute is a customer’s right and should not result in unlawfully charging once credit card wit not pet exchanged.   Termeh Khiaban