Chandlar V.
I originally purchased one fountain…
I originally purchased one fountain that was faulty and did not work. I reached out to customer service and they were very helpful and sent a replacement immediately, which I appreciated. However, the second fountain that was sent also did not function.
Response from PetmorixApr 21, 2026
Hi, we’re very sorry to hear about this experience. This is not what we want for any Petmorix customer. We’re unable to identify your order or email from this review alone, so please contact us at [email protected] with your order number or purchase email. We’d like to look into this right away. If the fountain is defective, we’ll be happy to offer a refund or another suitable solution. Thank you for giving us the chance to make this right.