Matt
"Security" > Customer experience
Vet told me to call to register the tag. I did. Give the CSR the tag number. "What's your name?" "Matt" "oh the vet already registered and put your wife's name on it we can't help you at all. It's security" Brand new customer. We don't have any security set up! And if your "security" hinges on someone saying their name then it is actually no security at all. Why make my life hard for some imaginary security protection on a brand new account?? Immensely frustrating first experience with this company. I'm going to complain to my vet. Hopefully they can start using a different chip provider.
Response from PetLinkNov 24, 2025
Hi Matt, Our apologies for your recent experience. We understand your frustration, but unfortunately account details may only be discussed with the authorized account holder. This is to protect the pet and the pet owner. We are happy to add you to the account, but since the vet only registered your wife, only she can make changes or updates to the account. Have her contact our support team at [email protected], and we will be happy to complete the process in updating the account. Thank you, The PetLink Team