PetLinkPeace of mind comes from trusted servicePetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life.We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
PetLink (petlink.net) has 1,023 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jane H.
The replacement tag we ordered from PetLink is perfect for our active one-year old puppy. Our goal is to keep her safe and this help get her home if she should ever 'escape'.
Response from PetLinkJun 5, 2026
Hi Jane, thank you for the great review! You are definitely doing an amazing job keeping your puppy safe by registering them AND getting them a collar tag! Keep up the great work :) Thank you, The PetLink Team
Heather C.
Terrible customer service — completely unprofessionalI recently tried to register the microchip for my new rescue dog and was met with awful customer service. Before any conflict even arose, the representative, Sonya, was incredibly rude, short, and unprofessional. She completely forgot the "service" aspect of customer service and made a simple registration process miserable. Management needs to address Sonya's behavior immediately. I expected much better support for pet owners trying to keep their animals safe. Update: And I see that Petlink replied. I asked to speak to Sonya's supervisor when on the call, she said she was the supervisor and there wasn't a manger she could direct me to. Or owner. So no I'm absolutely not looking to resolve this at this time. She should be fired, and a better conflict resolution practice should be implemented in your company and a better/easier registration solution should be created. A better service oriented customer service program should be created, and multiple ways to reach out to superiors should be available. And based on the other reviews it sounds like your company needs to get rid of a cavalier and unprofessional culture. I don't believe that this is a rogue case or employee. This is definitely an environment that breeds "the customer is NEVER right". That is where Petlink should focus it's work on. Not trying to repair the reputation once a review is made.
Response from PetLinkJun 4, 2026
Hi Heather, We are incredibly sorry to hear about your experience with Sonya, and we truly appreciate you bringing this to our attention. What you described regarding her tone and demeanor is unacceptable and falls far below the level of service and professionalism we expect for our pet owners. We take your feedback very seriously and are addressing this incident directly with Sonya and our management team to ensure it does not happen again. We would love the opportunity to make things right, help you get your new rescue dog's microchip successfully registered, and restore your faith in our services. Please contact us directly at [email protected]. We are committed to resolving this for you as quickly as possible. Update: Thank you for providing additional context regarding your experience. We take your feedback seriously and apologize that your interaction did not meet your expectations. We want to clarify that our teams are structured to ensure every customer has an escalation path, and we are reviewing our internal communication to ensure this is always made clear. Your comments regarding our registration process, supervisor access, and overall customer service culture have been shared directly with our upper management team. We are continuously working to improve our systems and training to better serve our community. While we understand you are not looking to engage with us further at this time, we remain committed to using your feedback to drive meaningful changes in our service and culture. If you do wish to discuss this matter in the future, please feel free to reach out to us at [email protected].
Ken
It was fast and easy to register my pet.
Response from PetLinkJun 4, 2026
Hi Ken, thank you for the great review! We wish you and your pets the best :) Thank you, The PetLink Team
MMC
Petlink is a company that sells microchips for pets. More importantly it also can find your pets if the pets are scanned for the microchips. It offers a safety net for conscientious pet owners. Their store also offers pet items and unique gifts. All my pets over the last 15 years have had Petlink microchips.
Response from PetLinkJun 4, 2026
Hi MMC, thank you for the amazing review! We're so happy that you've been a continued customer for the past 15 years, and hope that you continue to register pets well beyond that. We're always here to help when you need it. We wish you and your pets the best :) Thank you, The PetLink Team
Audrey C.
Prompt and efficient
Response from PetLinkJun 3, 2026
Hi Audrey, thank you for the great review! We wish you and your pets the best :) Thank you, The PetLink Team
Kathy
I like Petlink collars because they have the pet’s microchip number on the collar, so there is no doubt that your pet is chipped. High quality collars, too!
Response from PetLinkJun 3, 2026
Hi Kathy, thank you for the great review! We're so happy you feel confident having your pet's microchip on their collar. We trust our products to help get your pet home (should they need the help!). We wish you and your pets the best :) Thank you, The PetLink Team
Kathy T.
Ease of use.Love the id tag
Response from PetLinkJun 2, 2026
Hi Kathy, thanks for the great review! We wish you and your pets the best :) Thank you, The PetLink Team
Andrea B.
cute tags, great price, quick shipping
Response from PetLinkJun 2, 2026
Hi Andrea, thank you for the great review(s)! We wish you and your pets the best :) Thank you, The PetLink Team
