PetLinkReviews of petlink.net

A little early to ask this. I have not recieved yet!!

I purchased the PetLink GPS collar because they advertised peace of mind knowing I could locate my dog if she ever got out. Unfortunately, the very first night we activated it, the collar sent multiple escape alerts throughout the night when my dog was actually safely at home. One alert showed her several miles away, and another showed her nearly 20 miles away. I contacted PetLink immediately, but it took weeks of back-and-forth emails to get anywhere. Their tech team suggested the issue might be related to Wi-Fi, even though we have brandnew Wi-Fi located right next to the dogs. The collar has essentially been sitting unused since the first night because I don't trust it to accurately tell me where my dog is. I repeatedly asked for a return label and a refund. Eventually, PetLink refunded the subscription and canceled the account, but refused to refund the device because it was outside their 30-day return window. The most frustrating part was how long it took to get a response and how much effort was required on my end to simply get help with a product that didn't work correctly from the start. I purchased this specifically for my dog's safety, so inaccurate escape alerts are not a minor inconvenience. Based on my experience, I would not recommend relying on this product for something as important as knowing where your dog is. It was a waste of both my time and money.

I first called Petlink they were extremely helpful and helped me with the entire process. I did have to go on the website to place my order, but because they explained everything in the phone conversation placing my order was a breeze!! Thank you Petlink!!

Quick and efficient , excellent service

The website is easy to use. If you need customer support, the representative that I spoke with was very knowledgeable and kind.

She was very helpfully with helping me decide which was the best selection for my price range and was very understanding why I wanted to replace the plastic one that my dog ate . Just in case she happen to get lost.

Easy to navigate your site

Information on the services provided by Pet Link was clear, thorough and seemingly complete. It seems like a great service. I ordered a name tag for my puppy that contains all the pertinent information needed should he ever get lost.