PetlibroReviews of petlibro.com

Response from PetlibroAug 18, 2026

Hi there, Thank you for your message. We are delighted that Rita and our customer service team were able to help resolve the issue with your refrigerated feeder. We truly appreciate your thoughtful review and continued trust in Petlibro. It is wonderful to know you can feel confident that your cat will be properly fed while you are away. Thank you again for your kind words and for being part of the Petlibro family. Wishing you and your cat many happy, well-fed days ahead!

Response from PetlibroAug 16, 2026

Hi Shannah, Thank you so much for taking the time to share such wonderful feedback with us. We are absolutely thrilled to know you had a fantastic experience with our support team. Your support and appreciation mean a great deal to everyone here.

Response from PetlibroAug 12, 2026

Hi Jade, Thank you for your message. I understand your concern about the delivery issues you initially faced. We are so pleased to hear that you had such a positive experience with our support team regarding your order. It is wonderful to know that you are satisfied with the quality of the product you received. We truly value your support and are happy to have been able to help resolve the situation for you. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroAug 12, 2026

Hi Terry, Thank you so much for your message and for the 5-star rating. It is a pleasure to hear that your non-profit is happy with our products and that our team provided the prompt service you deserve. We appreciate everything you do and are honored to support your organization. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 11, 2026

Hi there Thank you so much for your kind words. We are thrilled to learn that you have relied on our products for over a year and that they bring you peace of mind regarding your pets. Knowing that your furry friends are well fed and hydrated is our top priority. We are incredibly proud of our support team, and we will make sure Kin receives your wonderful feedback. It is rewarding to know that their efforts provided you with effective solutions. We truly appreciate your support and your decision to recommend us.

Response from PetlibroAug 11, 2026

Hi Donna, Thank you for your message. I understand your concern about the firmware update process you recently experienced. We are so glad to hear that our team was able to assist you in resolving the issue. It is wonderful to know that the follow-up and solutions provided were helpful to you. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroAug 11, 2026

Hi there, Thank you for your message. We are so pleased to hear that you had a great experience with our customer service team. It is wonderful to know that we could assist you with your replacement feeder promptly. Thank you for taking the time to leave us a five star review. We truly value your feedback. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 9, 2026

Hi Sophie, Thank you for sharing your experience with us. We are delighted to hear that our customer service team provided the support you needed and successfully arranged a replacement for your pet feeder. Providing prompt and helpful service is a top priority for us, and we are happy that we could resolve the situation to your satisfaction. Your kind words mean a lot to our team. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.