PetlibroReviews of petlibro.com

2025-09-16 UPDATE Customer support has certainly improved. I am glad to see that responses are within a couple of days (not the week or so delay from the past). I and my fur babies are definitely enjoying their products. I got the PLAF103 5 Liter Granary Wifi versions to replace the old gravity kibble feeders. Plus I replaced my PLAF008 AIr Feeders with the Wifi connected PLAF108, loaded them with treats so I can use them to reward my babies when I call them to their dinner table. Within a few days, they have learned to respond to my calls to them through the security cam speakers. PetLIbro has definitely made it easier to continue being connected to my fur babies when I am on the road! So bumping up this review to 4 stars. (Will add the last star when the app and PLAF109 improves. Still need ability to re-order all my devices on the app dashboard. PLAF109 is still a bit buggy. I'll probably order another one and see if it has improved.) 2025-08-05 UPDATE PetLibro Customer Support eventually reached out, apologized and immediately issued a full refund for the defective PLAF109 that they sent me. Although it was a frustrating few days because I was rushing to set up the feeder right before my trip, I do understand that PetLibro is a young organization and are still working on the kinks of their processes and their products. I very much appreciate the improvements they have made in pet feeders. So I am updating this to 3 stars and changing the title of my review. It would be for our good and our pet’s welfare that they continue to improve and grow. Hopefully, they will get their QAQC more effective, and I sure hope that someday they update the app and enable pet parentsto allow their pets more than just 4 hours to graze on their wet food ---------------------------------- 2025/07/28 ORIGINAL POST No Customer Support, just bots This is the worst company/website ever. Their products are a gamble to buy. I thought purchasing from them directly would be better - it is worst. There is no real customer or product support. Only a chatbot that forwards your message to someone who may or may not respond to you after over a week of waiting. Not only that, the wet feeder they sent me was defective - the bowl just keeps on spinning! But they have not responded to any of my emails or chats. After a week of no response, I am asking for return/refund or replacement. But still no response. If you really want to try their products - do not buy directly from them. Go to a shopping site that has real customer service andf will accept your return if the unit you get is broken. Avoid PetLibro.com at all costs!!!

As someone who struggles with tech setups, i was shocked at how painless installing the petLibro cam was. The guidelines are very clear—no confusing diagrams or jargon. i literally just plugged it in, scanned the QR code with the app, and bam: instant live view of my napping tabby. no hunting for passwords, no failed connections, no screaming at manuals. nice product.

We love Petlibro products having both their water fountain and RFI feeder. There was an admin issue (re an over order) and our experience of Petlibro’s customer services has been excellent. They replied promptly to our email and resolved it to our complete satisfaction.

After an initially bad experience with the help team, a member of the design team contacted me to help solve my issue. So I have mixed feelings on my experience, but ultimately I feel like they have really tried to help me solve my problem.

The water fountain arrived today. I've set it up and within 20 minutes both cats were drinking from it. Its very quiet ( although even the small noise attracts the hunter in the cats) its seems to be a quality product, though early days. Proximity indicator works well and materials seem to be well constructed. Only concern( so far) is the adding & removing of the filter, not sure the fastening will last Looks great, lets see how it lasts

Overall, we are very happy with this water fountain and I would have given it 5 stars except for two design issues. The first is the lack of ease in opening it up. Once the lid is pressed into place creating the proper suction for the pump, it's difficult to get a good grip to open it. I've tried not pushing the top down too much but then the flow seems a bit low. Mainly we use a butter knife to pry it up. So if some type of handle could be included in the design, that would be very helpful. The second request would be to have a glass see-through window in order to see exactly how much water is left in the reservoir. I've had a couple close calls with water getting almost below the pump. If those changes were made, this would be an ideal cat fountain as far as we're concerned!

Great experience. Shipping a little slow

The product arrived quickly, and was easy to assemble. My boys are 8 yrs old, and weren't too sure about the "flowing" water. So I left their old water bowl next to it for a week, then took it away. Now they are quite happy to drink clean water. And I am happy to give them something safer to drink.