PetlibroReviews of petlibro.com

Response from PetlibroSep 28, 2026

Liebe Danja, vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns leid, dass Sie nach den bisherigen Rückmeldungen und den bereits durchgeführten Schritten erneut so lange auf weitere Unterstützung warten mussten. Aufgrund eines deutlich erhöhten Anfrageaufkommens waren unsere Antwortzeiten leider länger als üblich. Wir erweitern und schulen derzeit unser Support-Team und verbessern unsere internen Abläufe, damit Fälle künftig schneller und zuverlässiger weiterbearbeitet werden können. Wir haben gesehen, dass Sie bereits mehrfach wegen der Kamera und des AI-Abonnements mit uns in Kontakt standen. Sie haben unter anderem den angezeigten Fehler bei der Aktivierung gemeldet und später zusätzlich darauf hingewiesen, dass die Kamera wiederholt offline geht und die Aufnahmefunktion nicht zuverlässig zur Verfügung steht. Ihr Fall wurde bereits zur weiteren Prüfung an unser Support-Team weitergeleitet. Ein Mitglied unseres Kundenservice-Teams wird sich innerhalb von 24 Stunden bei Ihnen melden, um die offenen Punkte gemeinsam weiterzuverfolgen und die nächsten Schritte mit Ihnen zu klären. Vielen Dank für Ihre Geduld und dafür, dass Sie uns die Gelegenheit geben, Ihren Fall ordnungsgemäß weiterzubearbeiten. Mit freundlichen Grüßen Petlibro Kundenservice

Response from PetlibroSep 28, 2026

Dear Jessica, Thank you for sharing your experience. We’re very sorry that you have been waiting so long for a clear response and resolution regarding your feeder. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal follow-up processes so that cases can be handled more efficiently. At this time, we have not been able to confidently match the reviewer name “Jessica S” with a specific support case in our system. Since you mentioned that you have already been in contact with our customer service team, could you please update this Trustpilot review and add your support ticket number? Once we have the correct ticket number, we will be able to accurately locate your previous communication, review the full case history, and prioritize your case. A member of our customer service team will then follow up with you within 24 hours. We sincerely apologize again for the delay and appreciate your patience in helping us identify the correct case. Sincerely, Petlibro Customer Support

Response from PetlibroSep 28, 2026

Dear Rupert, Thank you for sharing your experience. We’re very sorry that you had to follow up repeatedly and wait so long for a response regarding your Polar feeder. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal follow-up processes so that warranty cases can be handled more efficiently and consistently. We have reviewed the information associated with your request and confirmed that your order is still within Petlibro’s 24-month warranty period. Your case has now been prioritized again, and a member of our customer service team will follow up with you within 24 hours to continue the warranty process and provide you with a clear next step. Thank you for your patience and for giving us the opportunity to address this properly. Sincerely, Petlibro Customer Support

Response from PetlibroSep 24, 2026

Dear Jake, Thank you for sharing your experience, and we’re very sorry for the delay and frustration you have experienced while trying to get help with your feeder. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal processes so that cases can be reviewed and followed up more efficiently. We appreciate the time you have already spent troubleshooting the feeder and providing the requested videos and information. We understand that you have already completed these steps and that the issue is still ongoing. We have confirmed that your order is still within Petlibro’s 24-month warranty period. Your case has now been prioritized, and a member of our customer service team will follow up with you within 24 hours to continue the warranty process and help provide a proper resolution. We sincerely apologize again for the delay, and thank you for your patience and for giving us the opportunity to make this right. Sincerely, Petlibro Customer Support

Response from PetlibroSep 24, 2026

Dear Nicole, Thank you for sharing your experience. We’re very sorry that you have had difficulty reaching our support team, especially with an upcoming trip and your Granary Smart Feeder currently unable to connect. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal processes so that urgent product issues can be handled more efficiently. We have located the support record associated with your recent phone call. You also mentioned that you have contacted us through email and other support channels. To help us locate all of your previous communication and review everything together, could you please update this Trustpilot review with your email support ticket number? Once we have that ticket number, we can consolidate the relevant case history, prioritize the review, and avoid asking you to repeat information you have already provided. A member of our customer service team will also follow up with you within 24 hours to continue assisting with the feeder issue and provide the appropriate next steps. Thank you for your patience and for giving us the opportunity to address this properly. Sincerely, Petlibro Customer Support

Response from PetlibroSep 24, 2026

Dear Nicholas, Thank you for sharing your experience. We’re very sorry that you had to follow up repeatedly after already completing the requested troubleshooting and providing the photo and video evidence needed for review. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal escalation and follow-up processes so that warranty cases can be handled more efficiently and consistently. We appreciate the time and effort you have already put into this case. You completed the troubleshooting steps we requested, and when the cooling issue continued, you provided the supporting photo and video for further review. Your case was then escalated for further review, and we understand that the follow-up took much longer than the timeframe originally provided. We have confirmed that your order is still within Petlibro’s 24-month warranty period, and your case has now been prioritized again. Our customer service team will follow up with you within 24 hours to continue the warranty process and provide a clear next step. Thank you for your patience and for giving us the opportunity to resolve this properly. Sincerely, Petlibro Customer Support

Response from PetlibroSep 24, 2026

Dear Kieran, Thank you for sharing your experience. We’re sorry that you had to follow up repeatedly after already completing the troubleshooting and providing the requested information. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal follow-up processes so that warranty cases can be handled more efficiently and consistently. We truly appreciate the time and effort you have already put into this case. You tested different cables and adapters, replaced the filters, cleaned the pump and rotor, and provided both the requested video and serial number, but the issue still remained. We have confirmed that your order is still within Petlibro’s 24-month warranty period. Your case has now been prioritized again, and a member of our customer service team will follow up with you within 24 hours to continue the warranty process and provide you with a clear next step. Thank you for your patience and for giving us the opportunity to resolve this properly. Sincerely, Petlibro Customer Support

Response from PetlibroSep 24, 2026

Dear Megan, Thank you for sharing your experience. We’re very sorry that you had to follow up repeatedly and wait much longer than expected for a clear response regarding your feeder. Due to a significant increase in customer inquiries, our response times have unfortunately been slower than usual. We are actively expanding and training our support team and improving our internal follow-up processes so that warranty cases can be handled more consistently and efficiently. Your case has also been prioritized for further handling. We appreciate the troubleshooting you have already completed and the information and photos you provided. We have confirmed that your purchase remains within Petlibro’s 24-month warranty period, and we will continue to support your case under the warranty. Our customer service team has now resumed handling your case, and we have located the device SN information needed to move the warranty process forward. We will continue following up with you directly and work to bring the case to a complete resolution as quickly as possible. Thank you for your patience and for giving us the opportunity to address this properly. Sincerely, Petlibro Customer Support