PetlibroReviews of petlibro.com

They were able to help me and send me a new water fountain base. I am satisfied with the customer service, they were very nice and helpful.

I love my water fountain, and I love it even more with the great customer service! My cat chewed the cable and they sent me a link to replace it, they made it super easy.

I had a question about a subscription for my cat’s feeder and water fountain. Lala was very quick to respond, as well as other members of her team. They got my subscription order set up quickly and with the correct timing and frequency.

I had an issue with my device and contacted support. I heard from a rep quickly with some additional troubleshooting. Once we confronted that the issue still persisted, my case was escalated to another tier. I heard back from Trina and they facilitated a replacement device. I appreciate the promptness in responses and the willingness to help find a resolution!

After a negative review I have now had the best customer service from them. I have now given them 5 stars. Thanks to lala for resolving my issue My email review is 402816

One of my kitty’s Polar wet food feeders malfunctioned and Petlibro’s customer service came through and sent out a new one. Kitty cat Phoebe is so thankful! Thank you for backing your products and caring about our pets!

I love that I can customize the amount of food, time of feedings and personalized call for food. My cat Fig is a little piggy who needs to be fed often, this automatic feeder literally saves my sanity, especially early in the morning when mama still needs some shut eye.

I have absolutely loved my Petlibro fountain and my cat, Deuce loves it too!! I’ve had two different kinds and have been happy with both!! I have had the Dock stream for a little over a year and it’s been great until the last few months I’ve been having problems with the pump but I reached out to customer service and they’re sending me a replacement pump for free!! They were very helpful in all of the emails too!! I truly appreciate their incredible customer service.