PetlibroReviews of petlibro.com

The watering unit I purchased was enjoyed by our cat. After a few months the pump stopped working. The agents had me try a few things to troubleshoot first, but when that didn't resolve the issue they sent me a replacement pump at no cost. It came quick, and it is working great again.

Best customer service you could ask for. Easy, quick, no hassle!

Kelly and the Petlibro customer service team were prompt and professional and helped walk me through some troubleshooting tips. When those didn't work, they quickly helped me get a replacement feeder. I really appreciate all of their help!

I have 3 RFID One feeders, one AIR feeder, and 2 dock stream fountains... so I'm pretty invested in the PetLibro products. I have only had a couple problems in the year+ I've owned them, and any time I've contacted support, they've been very responsive and helpful. In this case, a RFID One develop a fault. After helping me troubleshoot and determining that it was a hardware issue, they replaced it under warranty. I received the replacement product quickly and and very happy that I'm back up and running perfectly!

Purchased three Petlibro RFID cat feeders for my cats and I'm overjoyed with both the product and customer service! This product has been such a game changer for my overweight cat who would eat the medicated food of my diabetic cat. They adjusted quickly to the new feeders and aside from a lot of trial and error with feeding portions, I have no complaints regarding them. I tried their CarePlus free trial and was impressed, but felt like I could do without it. I cancelled the trial but was still charged, albeit by my own mistake. The app did not have any tab or page to view upcoming charges and renewals, and instead was entirely through Apple Pay. I contacted customer support and spoke with Jestoni, explaining the misunderstanding and my complaints regarding the app interface. Jestoni not only apologized, but forwarded my feedback to the development team for future updates AND offered to guide me through cancellation steps on Apple Pay. I cannot thank Jestoni enough for their assistance and going above and beyond for me. They were kind, professional, and did everything you would expect from a customer service agent. Thank you so much! I highly recommend these feeders for those with multiple cats with special diets/needs. Aside from the app interface complaints, my only other nitpick would be the collars themselves. They are advertised as break-away, but the ones I received weren't the best. HOWEVER, the RFID tags are detachable, and were placed on my cats' favorite collars! Because of this, I feel no need to lower my rating. Thank you! I hope this review is helpful for those considering this product.

Customer service made my experience excellent, 12/10 recommend! They responded immediately, thoroughly, and respectfully. They were very patient and understanding. They made the exchange process the easiest I've ever dealt with. It really felt like I was talking to a human who treated me like a human in real time via email without zero frustrations which says a lot in regards to customer service. This alone makes this company number one for me and I will be returning as needed as a loyal customer as well as telling all friends and family to use them too! I originally purchased from them already knowing how sleek, convenient, and reliable their products are from a friend who uses their products. They have amazing sales making luxury products affordable. I am beyond excited to welcome home my new pet with petlibro!

We have the water fountain and the dry food dispenser. Life changer! Both non wired. Last ages between charge. Easy to use and work really well. App also great. Customer service has also been amazing! Cannot thank them enough for the support! 10000% recommend!

Die Nass-Futterautomaten erleichtern das Leben sehr. Die Katzen sind immer mit frischem Futter versorgt, auch wenn man mal länger im Büro sitzt. Wenn ich im Urlaub bin, braucht der Katzensitter nur die Schalen regelmäßig frisch befüllen, und die Katzen bekommen so weiterhin in ihrem Rhythmus ihr Nassfutter. Im Supportfall wurde ich schnell und unkompliziert unterstützt und mein Problem sehr kundenorientiert gelöst.