PetlibroReviews of petlibro.com

I have purchased the polar wet food feeder, and it has been a huge help. No more rushing home to feed my pet. The app was a little tricky for me at first, but their customer service was fantastic. They responded quickly and helped me through everything. It’s wonderful to see a company that still provides real attentive support. I highly recommend.

Fast respond and well service on deliver tracking.

Great product, even better customer support. I (or should I say my cats), love the Petlibro. It was easy to order, the product shipped very fast and setup is a breeze. We ordered a Petlibro for two reason, a more consistent way to provide dry food and we are planning a vacation and our sitter is not around at the time they usually get dry food, this is a perfect way to not disturb their routine too much in our absence. Unfortunately our Petlibro arrived a little damaged. When we started unboxing we noticed the lid was cracked and not screwed on correctly. We stopped unboxing (we should have continued) and contacted the amazing support team on the evening before Thanksgiving (!!). The support team responded promptly and send us a new lid. We continued unboxing and found out that the food container was attached "crooked" and we were not able to detach the container for proper setup. We again reached out to support and they provided us a complete new set!! Their responses were courteous and prompt, we felt heard and properly compensated. After receiving the second unit we finished setup. Make sure to download the correct app and setup an account. You can add your cats right away and it will try to find your Petlibro. The app makes it easy to setup schedules, the camera is fun and the cats really enjoy me talking to them over the microphone when they are eating (not really). You can setup schedules to in increments of 1/12 of a cup. I recommend reviewing your notifications, the app defaults to send push for each sound or movement it detects. You can setup a plan to record on the cloud, but there is also the option to use your own SD card to record your cats. Overall, great product, fantastic customer support, I will recommend Petlibro to everybody who is looking into getting an automated feeder.

EIGENTLICH KEIN STERN!!! Damit es alle lesen STECKER LÄUFT HEIß VON 5 AUTOMATEN!!!! ZUSÄTZLICH VIELEN AUS !!!! KATZEN HATTEN KEIN ESSEN DANN!!!! FINGER WEG!!!! TEURER MISST!!!! KEINE ZURÜCK NAHME VOM VERKÄUFER, ALSO KEINE GARANTIE DA MÖGLICH. ICH RATE AB SOLLCH EIN GERÄT ZU KAUFEN. BEIM HEIßLAUFEN BESTEHT BRANDGEFAHR UND GEFAHR FÜR DAS TIER UND ALLE ANDEREN DIE IM GEBÄUDE WOHNEN. GEFÄRDEN ANDERE UND SEINE EIGNEN TIERE.

Excellent and prompt customer service, high quality products. (Specifically bought a subscription when my family member already had one so they simply refunded no questions!)

Amazing and thorough customer service. Petlibro has great products and in today's climate, I worry if customer service holds upto price... but they really blew me away. They were thorough with troubleshooting, patient, and so helpful. I am SO grateful we found them and so glad to be their customer. Great products and great service! Thank you especially to Ruby at support who helped--you are a rockstar!

I have multiple PetLibro products. The Dockstream fountains actually both of them: wired and wireless. I have 4 throughout my house and I have a 5th one to set up yet. Plus the Granary Smart Camera feeder & Polar wet food cat feeder! Yes, I am a huge fan! When there was a good sale price, I would pick up an extra one here and there. Unfortunately due to a crazy work schedule, I didn’t get to set them up right away when I purchased them. This past September, I finally had the time to set them all up the new fountains. Unfortunately I ran into an issue with 2 bases that had an RFID problem. When plugged in, they would only flow for maybe 5 seconds and then they would stop. Now it may have taken us a little time to troubleshoot, but I was never left in the dark. I was in constant contact with Yolanda with PL’s Customer Service. They sent out 2 new units, those new bases didn’t work. Then they sent out 2 new bases and presto! We were back on track! I do have wireless ones that are activated by motion. But the cats were sitting in front of the ones that weren’t working waiting for the water to flow and they would look at me, puzzled as to where the water was! Yolanda was attentive, empathetic and beyond understanding of my frustration. She did everything within her power to resolve the problems. Any company can take a page out of PetLibro’s Customer Service manual, this is how you treat a customer! I will forever be a PetLibro customer! Now for the good stuff, I’ve had multiple fountains over the years and I can clean and set up 3 PetLibros in the time that it took me to clean my old one! Quick and easy and well worth the investment! You won’t be disappointed! Thank you again Yolanda and PetLibro for everything!

Outstanding customer service. I had a problem with my pet feeders (I have 2). I sent an email to Petlibro and within 24 hrs to 2 days (weekend) I received a response. They assisted me in troubleshooting the problem and replaced my feeders when the problem couldn't be resolved. My thanks to Ruby, Melissa, and all the Petlibro customer service reps. I love your products (I also have the Dockstream 2 water fountain)!