PetlibroReviews of petlibro.com

had an issue with my space feeder so i contacted petlibro. reaching customer service was easy, answered a few device-related questions with the ai chatbot. then explained the problem and the troubleshooting i had already done. my favourite bit is that i was NOT forced to do the same troubleshooting steps again. my concern was elevated and i quickly received an email. jeremy was awesome. his responses were consistent and timely. he asked me to do one additional step i had not already tried and when that did not work he confirmed the issue was with the hardware and immediately sent a replacement. awesome service! jeremy was kind, knowledgeable, patient, understanding, and very helpful! couldn't be happier with the level of service.

Quick responses day and night! Super helpful with things to try and when it didn’t work they were helpful there after

Little hiccup with Luma but support stepped in and saved the day.

Unfortunately one of our RFID Water Fountain docks malfunctioned and we were unable to get it working properly. After we contacted Petlibro Support, Yolanda was quick to respond and able to help me get a new dock in a timely fashion. We have had the new dock now for almost 3 weeks and it is working like the others we own! Thank you so much for your help and making sure our boys get the best drinking fountain experience.

Half of my order didn't show up and they made me right almost immediately. They responded quickly multiple times over a holiday weekend

These folks are the best! I had an issue with my Polar feeder, and received on-target assistance immediately. The instructions on troubleshooting were easy to understand, and the response was quick. My cats thank you!

I have two cats and 5 different Petlibro products. I had the Polar wet feeders & the Air dry food dispensers and recently added the One RFID feeder because of the need to keep one food stealing cat away from the other grazer's bowl. All of these products work great and have made mealtimes so much easier, especially breakfast. The app also works well. I've reached out to customer service twice. Earlier in the year, I had an issue with one Polar feeder not connecting to my wi-fi. With the guidance from the CS, when all methods of troubleshooting failed, they sent me a new replacement since it was still under warranty. Recently, I contacted them to purchase a second bowl for the One feeder (for convenience), which is not available for purchase online. Both times, Roin was the assigned CS agent and each time I received friendly, professional & prompt responses. Petlibro really stands behind their products. Customer service is great & I am very satisfied with the products & the services.

The rotor had broken off a hinge soon after receiving my RFID fountain. I reached out to Petlibro support and they were able to help assist with a replacement. They had informed me the piece I needed replaced was on back order and would not be back in stock until Late September and for the inconvenience would add a set of filters to my order for free. Once the item was back in stock I had received the filters but not the rotor. I reached back out and asked if the rotor would be in a separate package. Petlibro support said it would be separate and should have already been delivered. At that time it had not, and I asked if they could give me the contact for the shipping company. Instead Petlibro support investigated themselves and sent back the delivery photos on the order and asked if they matched my apartment. They did not, and I replied with the delivery images from the extra filter to show the complex and apartment door were different even though both deliveries were supposed to go to the same address. Petlibro support immediately resent out another rotor that I finally received! I was very happy they did not wait or make me deal with the delivery company and instead immediately sent another product!