Bridget L.
Fast and friendly service
Fast and friendly service. Solved my problem immediately. Dedicated to keeping pets and owners happy.

Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent

Appliances & Electronics · City of Industry, California
Excellent

Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 557 reviews with 5 stars · Clear filters
Bridget L.
Fast and friendly service. Solved my problem immediately. Dedicated to keeping pets and owners happy.
Jimena
I have the wet food automatic feeder. It works perfectly! I love that it shows you how many times and how long the cat has eaten. I had an initial issue an support was great too.
Ricardo C.
I had a minor issue with a few buttons on my smart cat feeder, so I reached out to Petlibro support. They responded very quickly and were extremely efficient with their communication. They clearly explained what to do, and within two or three days they had already sent me a replacement. The customer service was excellent and hassle free. My cats absolutely love the feeder, and I love both the product and the app. It has made feeding time so much easier and more reliable. Highly recommend Petlibro. Great product and even better support.
Leah
Petlibro was very helpful when I reached out with a concern, helping me troubleshoot and delivering on their warranty promise.
Lauren
I purchased the Dockstream 2 to replace my 2023 model, specifically for the dual rechargeable battery/plug-in capability and app features. Unfortunately, it did not end up working out, however, the customer service I received was very helpful making things right.
Response from PetlibroDec 19, 2025
Hello Reina, I am writing to you with my most sincere apologies. I am incredibly sorry that our previous response was sent in the wrong language—that was a complete oversight on our part and I understand why it was so frustrating. It was certainly not the level of service we aim to provide. We have read your feedback regarding the Wi-Fi connectivity, sensor issues, and motor noise on your Dockstream 2. We want to make this right immediately. Since your product is covered under our 24-month warranty, we would like to resolve this for you with high priority. To help us find your previous support ticket and assist you right away, could you please provide your Order ID or Ticket ID through one of the following ways? Option A: Reply to this review with your Order ID so we can contact you proactively. Option B: Email us directly at [email protected] with the subject line "Attention: Priority Follow-up for Reina" and a link to this review. Once we have your details, our team will handle your case with the highest priority to ensure this is resolved to your satisfaction. We truly value your loyalty to PETLIBRO and hope for the chance to regain your trust. Best regards, Petlibro
Kanat Y.
I purchased their automatic litter box after using their pet feeders for a while and this company is the best ! My cat loves the new litter box and got used to it right away. Their support is really attentive and respectful, and they really try and find the best solution for you and your pets. I would like to extend special thanks to Trina for her extensive support.
Hannah M.
Customer Service helped to get me a replacement on my cameras within days of them being lost in the mail :) They also provided me with a code for my trouble
Madison W.
So easy to set up, and the settings are super customizable! Safety features are amazing, the litter box always stops cleaning for however long my cat wants to look around. Poop drawer is a game changer.