Dianne
Customer Service, not good
Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.
Response from PetlibroJul 26, 2023
Dear Dianne, Thank you for taking the time to share your experience with our service. We are truly sorry that your experience did not meet your expectations. We take all feedback seriously and will use your comments to improve our services. Unfortunately, we don't have an overnight shipping service. I have forwarded your feedback to our concerned team for further consideration. Please feel free to reach out to us directly via [email protected] if you have other concerns. Once again, thank you for your feedback and we hope to earn back your trust in the future.