PetlibroReviews of petlibro.com

I had a truly wonderful experience with Petlibro’s customer service. From start to finish, the support I received was thoughtful, caring, and incredibly professional. My issue was handled quickly and smoothly, and the replacement feeder is working perfectly. I would especially like to highlight Yolanda, who made this experience exceptional. She was consistently kind, attentive, and genuinely caring, always making sure everything was resolved properly. Her professionalism and warmth truly stood out and made me feel valued as a customer. It’s rare to come across such a high level of customer service, and this experience gave me a lot of confidence in Petlibro as a company. Thank you for the outstanding support, it really made a difference.

The first representative I encountered gave me the wrong information and ignored my concerns. Ruby took over my case and got troubleshooting & a new part sent out quickly!

The customer service at Petlibro is exceptional! I always received a prompt reply, and they truly stand by their product. I have found their pet water fountains to be one of the very best, and now I can say their customer service is too.

My water fountain pump mysteriously stopped pumping water. James was able to help me troubleshoot any issues , and when it became clear that the pump was just broken, made the arrangements for me to get a new one!

We had an issue with my fountain where calibration would not work and water stopped tracking altogether. Customer service was very prompt and responsive. After diagnosing the issue, they determined that the fountain was having issues and sent a replacement. Great service all around

Great product, great customer service!

James did an amazing job with my unit failure. He was very responsive. I would recommend him and the Company/products to anyone.

I recieved support after my feed malfunctioned and lost connection with the wifi. The customer support was helpful respectful and professional. Though at first I wondered if I was talking to a AI employee, they was very helpful with troubleshooting. I was transfered to James who was also thorough, polite and professional. I present them with my problem and they were quick to responded and worked quickly to fix my issue.