PetlibroReviews of petlibro.com

Thank you for excellent experience - addressing all my concerns very efficiently and effectively. I contacted Petlibro support three times: 1) cancelling an order due to a mistake (single-bown instead of double-bowl feeder). I received an instant reply and confirmation of cancellation. 2) not receiving an item due to a missing flat number - it was efficiently resolved and re-delivered 3) one of two wet feeders arrived with a minor chip on a plastic vent grill in a dented box. The replacement feeder was sent promptly. Thank you for quick and clear responses and positive attitude.

Used their pet fountain for three years with no problems. Decided to upgrade and the product had a small defect on arrival (still usable but probably not good for longevity of use) but the customer service was SO fast and understanding! Email replies had a new part ordered for me within a day. One of the best experiences ive had.

Ruby was kind, professional, proactive, warm and quick to find solutions. I first cared for and the care for our pet.

My smartdock was randomly stopping spouting water with no apparent reason. I would calibrate the tool in the app, but it would only work for a random time afterward. The first time I did it per Melissa, it worked for 2 weeks, but afterward, every calibration would make it work for periods ranging from 2 minutes to several hours. I deep cleaned it several times during this same period, but no luck. I would have loved to know whether the problem was environmental or user error, but Melissa/Lala were super helpful and suggested just swapping out the base. We escalated to swapping the entire unit instead to help speed up the process. 10/10 Product 10/10 Customer Service 1/10 My Cats Patience.

We have been very pleased with our purchase of a Petlibro automatic cat feeder. The setup was very easy and the connection to the app and wifi was seamless. Importantly, we received outstanding service after we experienced an issue with the feeder. I received an almost immediate response after sending an email and had a full resolution underway within a day. No annoying hoops to jump through, just quick service and a warranty solution. I am very impressed with the feeder and the Petlibro service team!

My feeder stopped connecting to the WiFi and my request was answered in a very quick matter and they replaced the feeder as well. This is a great company with great products and I suggest using them for all your pet needs

Very good customer service with prompt responses. Easy warranty replacement. Will recommend to friends and will buy again.

Great products, I currently have 3. Any time I've had any issue, their customer service team is quick to respond and help resolve it. They also follow up to ensure satisfaction. Highly recommend!