PetlibroSince 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 557 reviews with 5 stars · Clear filters
Kathy
I have two cats and one is on prescription food. I was having some issues with my feeders and Randy was so quick and helpful to resolve the issue! If you are a pet parent and want to have your life be easier then you should get a Petlibro feeder!! Petlibro is a great company with amazing service!!
Sabine W.
Die Ersatzfilter sind passend für den PET Libro Dockstream Katzenbrunnen und lassen sich einfach einsetzen. Der Austausch ist unkompliziert und schnell erledigt. Während der Nutzung bleibt das Wasser sichtbar sauberer, da Haare und kleinere Verunreinigungen gefiltert werden. Die Filter erfüllen ihren Zweck wie beschrieben und haben eine angemessene Haltbarkeit. Insgesamt handelt es sich um ein funktionales Zubehör, das für den regelmäßigen Betrieb des Katzenbrunnens geeignet ist.
BM
Good and friendly support. The product works well, too.
Kin “.
Wspaniała obsługa klienta. Miły, uprzejmy, pomocny i profesjonalny konsultant. Bardzo empatyczny i fachowy.
Catherine D.
My cats adapted to the machine right away and so far it's been a success. So much easier not having to scoop the box every day! They also have great customer service and you can tell they stand by their products. When I reached out with a question of why my waste bin was reporting as full even though it was empty, they wrote back with photos and troubleshooting tips. Videos from their website explained how to remove the waste basket (which was very easy) to clear debris away from the trap door which ended up being the problem. It was an easy fix, and they actually reached out a couple days later to check that everything was working again.
Jennifer H.
Super Produkte und super Kundenservice! Natürlich geht mein Katzenbrunnen kurz vor Weihnachten kaputt. Dank PETLIBRO gab es zu Silvester aber schon wieder fließendes Wasser für den Stubentiger. Die schnelle Fehlerfindung und Tipps was ich noch versuchen kann waren super. Ich habe trotz der Feiertage schnell eine Antwort bekommen. Die defekte Pumpe wurde kostenfrei ausgetauscht und alles war wieder gut. Jederzeit wieder. Noch dazu sind sie Mitarbeiter super freundlich und lösungsorientiert. 1000dank
Nikki A.
Had some issues with one of the machines we bought not working and PetLibro was happy to help problem-solve. When the physical problem solving didnt work, they sent us a replacement piece with no hesitation!
John M.
One of my cats learned to force open the lid of the automatic RFID feeder, and was stealing food from my other cat. The response from PETLIBRO support was really quick, with updates being made to my support ticket daily. We lost our receipt (we purchased the feeders in 2024), but after providing some details of our purchase (date and email), PETLIBRO found our order receipt for us, which was great. After providing some video evidence of our cat opening the feeder, PETLIBRO is now sending us an entirely new feeder unit, completely free of charge. I am quite impressed.