PetlibroReviews of petlibro.com

The company is a scam i ordered product from them never even left the warhouse. when i checked the order status it said it was delivered on petlebro website a day after i ordered product even though ups never recieved it. You cant even call them only emails that never get responded to. The feeders themselves are great order from a different place other than petlebro or you to will be a victim. Great product poor business no phone what with that.

So far, I have not been able to make it work. I will try again tomorrow. I push buttons and nothing happens.

This is a dishonest company and their return guarantee is fake. I reported them to Instagram in response to their survey about my experience. Seems I'm not the only one with concerns. Also, the positive reviews on here aren't the same ones I read when I first bought from them. Petlibro finally responded to my 5 emails after I left the negative review below. I was emailed a return label and I sent the fountain back. USPS tracking shows the package was delivered 11 days ago. No confirmation of receipt was given and no refund has been processed. Once again my multiple emails asking for an update are unanswered. Protect yourself and buy elsewhere. Deceptive company practices - buyer beware (original review from 7/8/2021) I purchased this fountain 22 days ago directly from Petlibro. My cats are scared of it so I have no choice but to return it. I'm well within the 30-day return window and everything is in its original packaging, down to every little plastic bag it came in. Unfortunately, I'm getting no response to the two emails I've sent requesting a return. The company sent several follow-up emails after my purchase and now suddenly they're unreachable in spite of their 30 days money back guarantee. If you were thinking of giving this a try to see if your pets take to it look elsewhere because they will drag their feet in responding until the 30 days pass. I will be taking this up with my credit card.