PetlibroReviews of petlibro.com

The customer service with this company is truly amazing! I had an issue with one of my feeders and within a few hours of submitting my ticket I was already getting replies and assistance with fixing the issue. They are incredibly thorough and professional. I have so much trust in this company purely for the customer service and knowing that if I ever have an issue with their product they will make it right! I will continue to support this company and buy their products and rest easy knowing they have me covered!

They resolved the issue quickly and were very communicative.

Amazing customer service! I was having issues with my feeders not detecting low food levels and their customer service team responded immediately with tips on how to resolve the issue. When these tips didn’t solve the issue they replaced all three at no cost.

J’ai acheté deux distributeurs Polar Wet Food pour nourriture humide chez Petlibro. Mes deux chats sont nourris exclusivement en ration ménagère nécessitant d’être conservée au frais. Ce distributeur est très pratique, nous pouvons contrôler l’heure de distribution des repas directement sur l’application, ouvrir et fermer les compartiments à distance, mais aussi vérifier que les animaux sont bien venus manger grâce à la détection de l’animal. Cela nous a permis de partir en vacances sereins en conservant leur alimentation par ration ménagère, avec une personne qui passe tous les 2 jours. Au bout de quelques mois un des distributeurs est tombé en panne, le service client a été réactif et nous a envoyé un distributeur neuf.

Originally I made a post calling this product a scam. However, I am pleased to be wrong. The company reached out to me to fix the (user error) issue. The product is exactly what I wanted it to be. Hope this make my cats diet easy!

Great customer service. We love the product and so does our kitten. We are happy customers all around. Thank you ☺️

A lot of companies could learn from Petlibro's customer service! I ordere the Dockstream 2 from their german amazon website, and while it took a bit of time to arrive because it was between christmas and new year, it was well worth wait, i got the product and my cat loved it, the rest of us also loved it, it's easy to use, great app and it my our cat instantly drink a lot more water. Sadly after a few weeks when i went to charge it, the charging did not work and it short circuited whenever the charging cable was plugged in. However after contacting Petlibro's customer support about my issue, they replied back extremely quickly and i got a refund, which i have used to buy a new dockstream 2. Thank you very much once again for the great product and support!

The Dockstream cordless water fountain is a game changer for hotel travel and keeping my cats well hydrated during the show season. Knowing that my cats can stay well hydrated and interested in water during travel reduces my own anxiety, especially since one of my cats has a history of urinary difficulties. We have been faithfully using these products for nearly 2 years and seriously could not be any happier.