PetlibroSince 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 347 reviews with 1 star · Clear filters
Monica M.
I have ordered the polar wet food feeder from the EU store on the 21st of July. It is the 6th of August now. They said it would be 3 business days. I have not received my order and nobody is answering my emails. Or instagram messages. Very poor service! Do not order here if you want to receive your package. It seems like a scam since nobody is answering anymore
Jacky W.
Bin gerade im Umtauschprozess für meinen Trinkbrunnen und habe das Gefühl ich werde echt veräppelt. Erst bekomme ich eine Mail dass es aufgrund der Zufriedenheitsgarantie immer möglich ist zurück zu schicken und dass sie nur rausfinden wollen ob es ein technischer Garantieanspruch (ohne Versand) oder einfach eine Unzufriedenheit ist (versand selbst zahlen). Ich mache Videos, schicke Fotos von dem Brunnen, packe ihn ein und jetzt wollen sie mir ständig nur noch Ersatzteile aufschwatzen ?! Was soll das? Ich will das Gerät nicht und haltet euch bitte an eure Versprechungen! Muss ich echt DAFÜR den Anwalt einschalten? Ich empfehle dort nicht zu bestellen, es kostet mehr Nerven als es wert ist.
Response from PetlibroAug 16, 2024
Lieber Weber, Vielen Dank, dass Sie sich an uns gewandt haben. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die durch den Rücksendevorgang entstanden sind. Wir verstehen, wie frustrierend es sein kann, wenn die Dinge nicht wie erwartet laufen, und es tut uns wirklich leid, dass wir Ihnen nicht umgehend antworten konnten. Ihre Zufriedenheit hat für uns oberste Priorität und wir möchten alles für Sie in Ordnung bringen. Vielen Dank für Ihr Verständnis und Ihre Zusammenarbeit in dieser Angelegenheit. Wir sind hier, um Sie bei jedem Schritt zu unterstützen und freuen uns darauf, bald von Ihnen zu hören.
Stephanie S.
Halten Sie nicht an das 30-tägige Rückgaberecht! Vorsicht vor den Nassfutterautomaten, diese sind unerträglich laut, die Stecker werden unglaublich heiß und das Futter im Teller wird viel zu kalt!!! Von den Teilen geht nach meinem empfinden eine große Gefahr aus für Mensch und Tier.
Response from PetlibroAug 16, 2024
Lieber Schmitz, Vielen Dank, dass Sie sich an uns gewandt haben. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die durch den Rückgabeprozess entstanden sind. Wir verstehen, wie frustrierend es sein kann, wenn die Dinge nicht wie erwartet laufen, und es tut uns wirklich leid, dass wir Ihnen nicht umgehend antworten konnten. Ihre Zufriedenheit hat für uns oberste Priorität und wir möchten alles für Sie in Ordnung bringen. Wir bieten eine 30-tägige Geld-zurück-Garantie für persönliche Rückgaben. Außerdem gewähren wir auf unsere Produkte eine 24-monatige Garantie. Bei Problemen sind wir für Sie da, um Sie bei jedem Schritt zu unterstützen.
Ka
They do not standby their product's warranty, which is a shame because that's illegal in US and I'm sure in EU too.
Response from PetlibroJul 12, 2024
Hello Ka, Thank you for taking the time to share your experience with our product. We apologize for any inconvenience caused. We take all feedback seriously and would like to address some of the concerns you raised in your review. We offer a 24-month limited warranty and lifetime technical support. To claim the warranty, we will need the below information: 1. An order receipt from our authorized sellers/platforms. 2. Keep the product before we verify the defect. Please know that we cannot offer a warranty for products purchased from unauthorized, second-hand, or offline discount stores, as we cannot ensure the product was working when it was given or sold or there has been adequate or proper maintenance and modification. Thank you for your understanding and cooperation in this matter. We're here to support you every step of the way.
Ro
I'm adding to my previous review of one star. Please. Note.. If you want to return the the feeder, they charge you a $14 shipping fee. They do not tell you this in their return policy!!! Very poor company to deal with.
Pio D.
I am so disappointed in this company. A friend of mine whose pet recently passed away gave me her Grany Pet Feeder with Camera. I haven't been able to connect it to the app or wifi, or bluetooth. I contacted them and they are asking for receipt of proof of purchase. What kind of company only serves those who have receipts?
Response from PetlibroJun 20, 2024
Hi Pio, Thank you for taking the time to share your experience with our product. We apologize for any inconvenience caused. We take all feedback seriously and would like to address some of the concerns you raised in your review. Hope you will give us the opportunity to make things right. We completely understand your frustration and would like to assist you in resolving the issue with your feeder. Your satisfaction is our top priority, and we want to make things right for you. Our dedicated team will keep follow up on your case. If you have any concerns, please feel free to contact us. Thank you for your understanding and cooperation in this matter. We're here to support you every step of the way and look forward to hearing from you soon.
Asia2589
Stay away from the company I have a damaged item that I received emailed them 10 days ago heard nothing back also instagram messages them all messages have been read and ignored before any of the your team decide to comment back I will put them up very unprofessional avoid at all cost!!!!
Response from PetlibroJun 21, 2024
Dear valued customer, Thank you for sharing your experience. I'm sorry to hear you had a negative interaction with our company. Providing prompt and helpful customer service is a top priority for us, so I apologize that your messages have gone unanswered so far. Please know that we take all customer concerns seriously and are looking into this matter. If you could provide a few more details about your order and the issue with the damaged item, I would be happy to escalate this and work with you to resolve it. Our goal is to ensure all customers are satisfied, so we want to make this right. Please feel free to reach out to our customer support team again, and we will do our best to address your concerns in a timely manner. I appreciate you taking the time to provide this feedback. It helps us identify areas where we can improve our processes and better serve our customers. We value your business and hope we can work together to find a resolution. Please let me know if there is anything else I can assist with.
Agnieszka A.
Purchased glacier in Feb, in May stopped working £80+ down the drain. Contacted the company after many emails of doing many things they asked , send them a video and since never heard back. Do not purchase from this company , there products are cheap quality. No support at all.