PetlibroReviews of petlibro.com

parfait, très réactif

Customer service was very prompt, professional, and understanding of my concerns. Follow-up emails were helpful and prompt. The customer care representative even referred to my pet by name. I am very pleased with my interactions. Thank you!

Roin and the Petlibro team were absolutely fantastic! My house uses a ton of their products and recently decided to get the wet feeder. It worked great until week 3 so I reached out to customer service and their response was quick, easy, and extremely professional. They have earned a customer for life!

I really love Petlibro’s products and their customer service. I have both a water fountain and a feeder for my cats. Whenever I’ve had an issue with the feeder (which has always been user error — nothing with the hardware or software!), they’ve been prompt, kind and helpful to get it fixed. Recently, my cats were roughhousing and broke a part of the bowl of the feeder — PetLibro sent me a replacement part for only $10 and they were so friendly!

The customer service at this company is the best I have ever experienced! Their response times were so quick and helpful with troubleshooting walk-through. After the problem wasn’t solved, they sent a new part for my machine immediately. Wow!

I’ve had a Petlibro cat feeder and water fountain for some time and have loved them, so when the Luma litter box came out, I decided it was time to invest in an automatic litter box as well. I travel quite a bit, and it’s been great having something that allows my cat sitter to focus more on my cat rather than litter box cleaning. The litter box itself looks great and feels very well made. My cat transitioned to it within a few days, just as recommended in the Petlibro instructions. After a few days, however, my iPhone notifications stopped, even though the litter box continued to function as expected. I contacted support after following the notification troubleshooting steps without success. Trina responded within a few hours and followed up several times with troubleshooting steps and updates. A few days later, she let me know the issue had been resolved on their end, and notifications have been working smoothly ever since. Very responsive and caring customer support from Trina!

I’ve bought several items from PetLibro now, all with the aim of automating certain aspects of pet care. As with any system that requires a connection to the Internet, there are always little blips of annoyance, but whenever these occur, PetLibro stands by their products, and will work with you to fix the issue. Troubleshooting is at times tiresome (I am often asked to answer the same questions, repeatedly), but in the end, there are very good standard warranties on their products, and those will be honored. When it comes to my pet care needs, I would look to PerLibro first, as I feel like they will take care of me (and my cat!)

Alyzza est vraiment une personne très agréable compréhensive à l ecoute et très compétente. Elle a résolu le problème très rapidement et avec professionnalisme ! Elle a su trouver une solution très rapidement et à la hauteur de mes attentes ! Merci Alyzza ! Très satisfaite du service sav !