PetlibroReviews of petlibro.com

Response from PetlibroSep 13, 2024

Hello Brian, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our quality and customer service. We take your comments very seriously and would like to apologize for the inconvenience. We understand how frustrating it can be when things don't go as expected, and we're truly sorry that we weren't able to respond to you promptly. Your satisfaction is our top priority, and we want to make things right for you. Please kindly give us a minute to respond as our support team in different time zones. We appreciate your understanding and hope that we can resolve the situation to your satisfaction.

Response from PetlibroSep 13, 2024

Dear Customer, Thank you for your feedback. We are genuinely concerned to hear about your unsatisfactory shopping experience. We understand how frustrating it can be when things don't go as expected. Please note that Walmart Canada is not one of our authorized platforms, and according to our warranty policy, we can only offer warranty coverage for items purchased through our authorized stores. If you are in Canada, we recommend placing your order directly on our website or through our Amazon store for a smoother experience. We appreciate your understanding and are here to assist you with any further questions or concerns.

Response from PetlibroAug 21, 2024

Hi Casey, Thank you for reaching out to us. I apologize for the inconvenience you have experienced with the water fountain. Please be assured that we offer a 24-month warranty for our products. We will try our best to help you. Could you please send me your order invoice/receipt to check the details? You may have already attempted these steps, but I kindly request you to follow the troubleshooting steps provided in the link below and reply to us with the following information: What should I do if the Glacier water fountain doesn't work? (WF007, PLWF007) (https://designlibro.zendesk.com/hc/en-us/articles/26917585653017-What-should-I-do-if-the-Glacier-water-fountain-doesn-t-work-WF007-PLWF007) 1. Could the adapter and the cable work well with your other devices? 2. Will the indicator lights turn on after plugging it in? 3. After plugging it in and adding water to the Max water level line, is there a motor sound when waving your hand in front of the sensors? 4. How many pets are using the water fountain? Does the situation improve after cleaning the water fountain and replacing the filter? We would appreciate it if you could send us a video showing the water level, the status of the indicator light, and the status of the fountain when waving your hand in front of it for further analysis. We'll get back to you with an alternative solution.  We hope to hear from you soon and thank you for your patience. ​ Best regards, Mila

Response from PetlibroAug 16, 2024

Chère Jacky, Merci de nous avoir contactés. Nous nous excusons sincèrement pour tout inconvénient causé par le processus de retour. Nous comprenons à quel point il peut être frustrant que les choses ne se passent pas comme prévu, et nous sommes vraiment désolés de ne pas avoir pu vous répondre rapidement. Votre satisfaction est notre priorité absolue, et nous voulons arranger les choses pour vous. En cas de problème, nous sommes là pour vous accompagner à chaque étape du processus.

Response from PetlibroAug 16, 2024

Dear Michael, Thank you for reaching out to us. We genuinely apologize for any inconvenience caused by the refund process.  We understand how frustrating it can be when things don't go as expected, and we're truly sorry that we weren't able to respond to you promptly. Your satisfaction is our top priority, and we want to make things right for you. Thank you for your understanding and cooperation in this matter. We're here to support you every step of the way and look forward to hearing from you soon.

Response from PetlibroAug 15, 2024

Hello Dominic, Thank you for your kindness, your satisfaction with our service does matter to us. If you have any concerns or need more help, don’t hesitate to answer this email, it will automatically re-open your case at our help desk. All the best to you and your fur babies.🐾️

Response from PetlibroAug 16, 2024

Dear Kami, Thank you for reaching out to us.  We understand how frustrating it can be when things don't go as expected. Your satisfaction is our top priority, and we want to make things right for you. Our dedicated team will keep follow up on your case. If you have any concerns, please feel free to contact us.  Thank you for your understanding and cooperation in this matter. We're here to support you every step of the way and look forward to hearing from you soon