PetlibroReviews of petlibro.com

I bought $200+ worth of Petlibro products in Nov 2024. I never had an issue with my dry food feeder. My wet food feeder started glitching a year after I purchased. I sent a video to Petlibro detailing the problem and they promptly addressed it with a replacement. I appreciate the quick customer service and would purchase Petlibro in the future. I recommend buying direct from their website to ensure the warranty.

My Petlibro feeder stopped charging so I could not use it. Trina let me know what info they needed from me and arranged for a replacement to be shipped to my house. Thank you so much for excellent customer service and awesome products.

Petlibro has a fast customer service response time that really shows they care about pets and pet parents. I had an issue with one of my RFID feeders. I went through the app's recommended process a few times and wasn't getting the results I needed. I emailed customer service from the app. Within minutes, I had a response from customer service. While they initially misunderstood my issue, some of their thorough suggestions sparked an idea in my mind. i wrote back and reexplained my issue. It was escalated to a higher level. I figured out the issue on my own. I received a nice note back from the upper level agent. I feel like the response time and willingness to help me troubleshoot my problems really says a lot about Petlibro's care and concern about pets and pet parents. I know five cats using Petlibro products. It is so nice to set the feeders and confidently know my cats are going to get fed and have fresh water all day.

I love every single dry kibble feeder, wet food feeder, and water fountain that I have ever bought from Petlibro, but when I tell you their automatic litter box has made it worth writing a review... this is epic! This new smart litter box is incredibly intuitive to set up, easy to keep clean, has NO SMELL, and has some of the best in-app customization options on the market. It fits right in the same location as the litter box it replaced in our bedroom and not only looks better & works like a charm, but incredibly importantly it lets me sleep through automatic cleaning!!! Finally there are NO LIGHTS (you can turn them on/off, and the night mode WORKS), and the fan can be turned down to low. It did take my kitties a while to fully understand what it was - my little old lady thought it was a new hammock and napped in it a few times until our other cat finally realized it was a potty. Now he's been using it ever since! It's his favorite place to pee, and with five other automatic litter box options available in our house, that's a BIG deal! Definitely a keeper and so excited to have critical health data available for my peace of mind and for clarity during vet visits. This is a total game changer!

I got the automatic RFID feeder and love it. It keeps my one cat out while letting my grazer eat when she wants. They also have great customer service that helped make ordering an additional part super easy!

I own two feeders and a water fountain from Petlibro and they all have worked flawlessly in the 2 years since I've bought them. The app is also really well built and functions well. And on the few times I've had to contact support, I've always been pleased with their response. Honestly can't wait to see what else they might make!

Amazing support, attentive

Petlibro customer service is exceptional. Yolanda is the best I have had. Very responsive, insightful, lots of research-based information and alternatives. Very authentic and candid. I highly recommend being a customer. You will be delighted!