PetlibroReviews of petlibro.com

I love the Petlibro automatic feeder! My new furbaby is food insecure and will eat ALL of the food she can stuff into her stomach....and then throw it up!!! I was so worried about her for several days before I realized this was what was going on. I had never had a cat I couldn't free-feed before so I asked my friend what automatic feeder they used and it was a Petlibro. The feeder works great, is easy to use (the manual and app setup as I've tried both), and I LOVE the feature that allows me to record my voice to announce meal time! I do have one wish, though. Because my baby is so hungry and wants to eat all the time, I wish the minimum portion size was even smaller than it is. Right now I'm feeding her 4x/day, but would like to break that amount up into 6x/day.

I really value Petlibro's products as a company, but I was surprised to find just how prompt and helpful their customer support team was in helping me resolve an issue with one of their products. They definitely went above and beyond to help me.

I just adopted a new Diabetic cat, so I got a new ONE RFID food bowl. Having 3 cats and all on different prescription diets is really important to me, so I need a food bowl I can rely on so no one steals the others' food. I love the Petlibro food bowl, which is the 3rd one I've gotten for my newly adopted cat. After I set it up, I encountered some technical issues with the app. I contacted Petlibro, and Kin from customer service helped me through the process until my issue was resolved. They even went the extra mile and updated my subscription, since it is now 3 filters a month instead of the 2 I will need. I have been using this company for 2-3 years now, and from dry food and wet food feeders to water fountains, smart IA cameras, and now a smart litter box, they have everything I need to keep my cats happy and healthy. And not to forget the 5 start custmer service.

The response time from customer support was very quick. Overall, the issue was directly addressed with minimal effort. A tracking number for a replacement was shipped out before I even received an email back from customer service. This is much appreciated, thank you.

I had some issues with my Dockstream 2 Smart Fountain, Ruby who was absolutely amazing in customer service, went through lots of trouble shooting and even sent me a new device free of charge! Fantastic customer service and help from Ruby and I highly recommend Petlibro for their products!!

Very helpful and follow up when the trays were in stock! It was super convenient to have the invoice ready and item in the shopping cart!

Customer Service Goes Above and Beyond. My package of filters was delivered to our communal mailbox on the floor, with an upcoming storm. So thankful they posted a picture of it, and of course, it was no longer there when I went to get it. I emailed their support team and got a response back within 2 days, and they fixed the problem and provided me with extra compensation. It really was a worry-free and hassle-free experience, and having that peace of mind is worth it. Will continue to recommend them.

Loved my experience from the beginning until the end, though it was unfortunate I couldn't receive replacement parts due to being in Canada, in the end I was still compensated which was very appreciated. It was quick and easy communicating, when I emailed late at night originally I was surprised to of gotten an email back almost instantly. Even with my issue, HIGHLY recommend petlibro and the RFID feeders. Love them! Appreciate all the help that was given. =^.^=