PetlibroReviews of petlibro.com

Response from PetlibroMar 28, 2025

Hello Sander, Thanks for reaching us.  I understand that you may need our assistance. Could you please explain more about the issue you are facing? We are pleased to inform you that we offer a 24-month warranty for our products. To better assist you, could you kindly provide us with the following information: 1. Your order receipt 2. The issue you are facing 3. A video of the problem (if possible) We appreciate your time, and we look forward to hearing from you.

Response from PetlibroMar 20, 2025

Hi Flemming, Thank you for sharing your experience. We understand your frustrations with our customer service. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case. Regarding your water fountain issue, we will provide an appropriate solution as soon as possible.  If you have any additional questions or concerns, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction. We apprecaite your understanding and patience.

Response from PetlibroMar 14, 2025

Hi Annette,  Thank you for your feedback. We understand your frustrations with our customer service. I’m truly sorry that your experience with our support team did not meet your expectations. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case. If you have any additional questions or concerns, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.

Response from PetlibroMar 14, 2025

Dawtmi dawtmi thil cawtu: Na ruahnak cheuhnak cungah kan i lawm. Phorhmi kong he pehtlai in na lungrawhnak kha kan hngalhthiam. Kan team he na hmuhtonnak nih na ruahchannak a tlinh lo caah ka ngaithiam taktak. A nuammi thil cawknak hmuhtonnak le zumhawktlakmi riantuannak pek kan i zuam, cun na kong ah kan tlamtlin lo ti theih cu lungdongh awk ngai a si. Biahalnak le lungretheihnak dang na ngeih ahcun, zalong tein pehtlaihnak tuah khawh a si. Na ruahnak cheuhnak cu kan caah a biapi, cun hi kongkau hna hi kan sinah na chuahpi caah kan i lawm i lungtlinnak kan in pek lai tiah kan i ruahchan.

Response from PetlibroMar 10, 2025

Hi Valentina, Thank you for your feedback. We understand your frustrations with our customer service. I’m truly sorry that your experience with our support team did not meet your expectations. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case. Regarding the feeder issue, rest assured that our support team will provide an appropriate solution. If you have any additional questions or concerns, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.

Response from PetlibroFeb 28, 2025

Hi Maria, Thank you for your feedback. I understand your frustrations with our customer service. I’m truly sorry that your experience with our support team did not meet your expectations. We strive to provide quality products and reliable customer service, and it’s disheartening to learn that we fell short in your case. If you have any additional questions or concerns, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing the issue to our attention and hope to bring you satisfaction. Thank you for your support.

Response from PetlibroFeb 19, 2025

Dear valued customer, Thank you for your feedback. I understand your frustrations with our products. I’m truly sorry that your feeder didn't work properly. We strive to provide quality products and reliable customer service. We offer a 24-month warranty for the product that was purchased from our authorized sellers. If you have any concerns about our product, please feel free to reach out to our support team. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction. If you have any other concerns or questions, we are always here to help you.

Response from PetlibroFeb 14, 2025

Sehr geehrter Kunde, Vielen Dank für Ihr Feedback. Ich verstehe Ihre Frustration über unseren Kundenservice. Es tut mir wirklich leid, dass Ihre Erfahrung mit unserem Support-Team nicht Ihren Erwartungen entsprochen hat. Wir sind bestrebt, qualitativ hochwertige Produkte und einen zuverlässigen Kundenservice zu bieten, und es ist entmutigend zu erfahren, dass wir in Ihrem Fall versagt haben. Wir haben eine Rückerstattung beantragt, die auf Ihr PayPal-Konto zurückgebucht wird. Wenn Sie weitere Fragen oder Bedenken haben, können Sie sich gerne an uns wenden. Ihr Feedback ist uns wichtig und wir freuen uns, dass Sie uns auf diese Probleme aufmerksam gemacht haben, und hoffen, Sie zufriedenzustellen. Wenn Sie weitere Bedenken oder Fragen haben, sind wir immer für Sie da.