PetlibroReviews of petlibro.com

I got a RFID feeder from PetLibro, the unit had a small issue where it was starting to close the door to the feeder while my pet was still eating, but would reopen once my cat pulled back a bit. My cat was still able to eat but this wasn't ideal so I contacted their support. I was kind of expecting to just have to live with it but after sending a video showing the issue their support team shipped me a new feeder that same day. This was probably the best outcome, super nice to have a customer service team that resolves issues quickly and easily

I had trouble finding bowl insert replacements on the website so I emailed the customer service. They responded immediately to assist me and by the end of the next day I was given an invoice for the bowls I needed. They were very helpful and attentive and even shipped the items to me free.

She was is an excellent help and even asked for a photo of my cat . Kind caring and supportive I loved that truly meant something and helped my case knew exactly what to do because my pump stopped working sent a replacement warranty out in so happy with this company as well as Kristine’s help amazing thank you.

The pump for my fountain sadly stopped working after just a couple months of use. After reaching out to support, they were able to give me some troubleshooting to try first and upon unsuccessful attempts at getting it to work they opted to ship me a new pump for free

My customer service agent was quick to respond and offer me solutions. She even escalated matters to send me a replacement that works PERFECTLY now! And this is regarding my Luma Litter ! So it wasnt a small package ! Thank you Petlibro, for truly allowing your customer care agents the proper freedom to resolve issues, even if it sometimes costs to do so! That is what pet and customer care should be like!

I realized I accidently ordered the wrong product shortly after submitting my payment. i immediately attempted to cancel but since it was a Sunday I thought it wouldn't be addressed till the next business day. After a few hours i received an email from Vincy telling me it was caught it in time and would process my request. Thanks to the people in your organization who seem dedicated to making my experience easy to resolve.

This company stands by thier products! I purchased a wet food cat feeder about a year and a half ago, and use it most everyday to give my cat breakfast, keeps the mornings a little calmer! It worked flawlessly until last week. I contacted Petlibro through the app and they got back to me via email within 10 minutes. I did some troubleshooting steps and was able to send them video and screenshots of the issue, and they sent me a replacement unit. I was surprised since it was so far out from the purchase date, but then I saw the warranty is 24 months! I see this as a sign that the company believes in what they make and really care that it works. On top of the excellent product I can now unreservedly recommend purchasing from Petlibro because of the customer service.

Wow, Hilfe war perfekt, sie haben mir den Teil gefunden und Link zur Bestellung geschickt. Alles war super besonders Roin