PetlibroReviews of petlibro.com

I had a really great experience with Petlibro and wanted to share! After receiving my automatic cat feeders, I realized I needed a couple of extra food bowls that fit the machine—but they weren’t available for purchase separately on the website. I reached out to Petlibro’s customer support team, and they responded to my emails quickly and were incredibly friendly and helpful. They arranged to send the additional bowls with free shipping, which I truly appreciated. Although I initially received the wrong product (likely just a small miscommunication), they handled it right away. They sent out the correct replacements at no charge and didn’t even require me to return the incorrect bowls. It’s so refreshing to deal with a company that stands behind their products and genuinely cares about customer satisfaction. Thank you, Petlibro, for the excellent service—I’ll definitely continue to support your brand!

I had wanted to order an extra stainless steel bowl, despite it not being available on the online store (and replacement parts not being available to ship to my country anyway). When I contacted customer service, Ruby @ pet libro was so helpful - not only did she arrange to send me the bowl, but she always replied to my questions quickly and professionally. She was so helpful, friendly and polite - I was super impressed with my whole customer service experience! Thank you, Ruby!

I’ve had a very positive experience with Petlibro. They are consistently responsive, proactive and easy to deal with. Queries are picked up quickly and communication is clear, which makes collaboration straightforward. They are helpful in finding solutions and flexible when timelines are tight. Overall, a reliable and supportive.

entreprise efficace, à l'écoute, réactive, excellent contact avec le SAV, des solutions trouvées à chaque problème et très rapidement

My pet automatic feeder broke and they responded quickly and were super helpful! Within a day the new one was shipped out free of charge due to the great warranty! Good communication!

Très satisfaite de la fontaine à chat sans fil Dockstream pour le design et le nettoyage. Mais alors je mets sur le podium Petlibro pour leur SAV incroyable ! J’ai rarement vu un service client aussi attentionnée, réactif et qui fait tout pour répondre à votre problématique ! Je recommande vivement.

I was provided instructions on how to reset my wet feeder device. I responded a few days later that it was still not working as expected and instead of going back and forth they immediately said they would send me a new device. I appreciate the no-hassle process to keep trying options.

This company truly operates at a level of energy that comes from the heart. Their customer service is outstanding—believe me, I’ve dealt with other similar companies, and none even come close. The products are excellent, and their service really stands out. They listen attentively, go above and beyond to assist you, and make sure you leave not just satisfied, but truly delighted. You genuinely matter to them. They fully understand that customer service is the heart of any company and that every client is valuable, like the breath of their company. You can choose this company with complete confidence, knowing you will be heard and will end up thoroughly satisfied, like no other company. Trust me, I am telling you from experience! Sending a BIG thank you to Randy, an exceptional person everyone wishes they could meet when they need help—the A1 star of customer service! Edith .. :-)