PetlibroReviews of petlibro.com

Petlibro products and service are top tier! I have 3 cats of different ages and different appetites and dietary needs and was struggling to manage who is eating what from whose dish. Their RFID Smart feeders saved the day. And my cats weren’t drinking enough water from still dishes and I found them drinking from the sink. Petlibro Dockstream fountains are a game changer—my cats love them, I can see how much they are drinking in the app, they run silent stainless steel tray and modular design are so easy to clean. The app is really well designed and easy to install and use with central one stop, full control of devices and helpful maintenance reminders. The Scout smart camera was a great addition for me to check on them while I’m away. The camera recognizes each cat moves to follow them and sends photos to the app tracking different activities (eating, playing etc). Petlibro service is also fantastic. I had a problem with one of my feeders and they responded promptly and arrays replacement. They also have a helpful website and FAQ section with handy access through the app with videos to walk you through the maintenance steps like cleaning the fountains. Lastly our eldest kitty has some health issues so I just purchased the Luma litter box that will help me track who used it when, and with the specially designed litter what types of issues they may have so we can detect issues easily and early. Petlibro has everything I need to care for my furry family — I can’t recommend them enough!!!

All of the water & feeder products are amazing! I can worry about lot less about my senior now. Transitioning away from free feeding was a task but the automatic feeder really helps. Especially having a camera to see who’s there. Unfortunately the slow feeder bowl wasn’t slow feeding my girl enough and I reached out to return the bowl only to discover they had an additional bowl! Kristine shipped it for free and didn’t require me to send the other back! Wonderful & fast customer service. Highly recommend!

Everything went well from ordering until delivery. I have had my fountain for about 3 years. My sal loves it. Its back up running

I want to thank the folks at Petlibro for all of their help in allowing me to purchase spare parts. My three cats, Susi, Lacy and Tex are going to be all the better for their assistance.

Great Service and love the product.

After a firmware update the camera stopped working on my feeder. I contacted support, thinking it would be days before I heard form anyone, but they were prompt (probably within an hour) with troubleshooting steps. Unfortunately we weren't able to resolve the issue and I was offered a gift card for 50% reimbursement of my purchase (it was that or send me a new device and I was looking to upgrade anyway to a dual feeder).

Really good communication around a product I had mistakenly ordered. I will ordering the correct one asap. Vincy was excellent in the process.

All viable avenues for resolution were explored in an efficient manner until success was achieved. Yolonda specifically was exceptional with Attention to Detail and Patience. Sasha loves her reliable feeder providing her crunch and munch.