PetlibroReviews of petlibro.com

They were super helpful in troubleshooting my issue, as it couldn't be fixed with regular troubleshooting they are sending me a new unit and I deeply appreciate that.

Der Petlibro Support ist einfach super. So tolle Tipps und direkte Hilfe bei einem Problem.

Very good quality of the products and excellent service!

The customer service here is excellent! I had issues with one other feeder and they sent me a new one, yet again I had issues with all 3 of my feeders and they were able to quickly get back to me saying it was defective and are sending me 3 whole new ones!

J’ai bien reçu les deux distributeurs RFID commandés, et le système est très pratique au quotidien, notamment pour gérer l’alimentation de plusieurs chats. J’ai toutefois rencontré un problème au niveau des colliers. Le système de fixation de la puce reposait initialement sur un anneau fendu métallique que j’ai trouvé trop fin et qui se déformait facilement, parfois après un simple coup de griffe. J’ai même perdu une des puces à cause de cela. En revanche, je tiens à souligner que le service après-vente a été irréprochable : très réactif et à l’écoute, il m’a proposé une solution rapidement. J’ai désormais un nouveau collier, bien plus fiable, qui répond parfaitement aux besoins de mes animaux. Au final, malgré ce souci initial, je suis satisfait de mon achat grâce à un produit pratique et un SAV de grande qualité.

I purchased 3 of these feeders due to one of my cats needing an expensive special diet food. They work wonderfully. One malfunctioned and I was walked thru all the steps to attempt to fix it but in the end it needed replaced. The entire process was very quick and easy, no hassle at all. Jamee was very friendly and helpful. They shipped out a replacement at no cost to me and it came very quickly. I would most definitely recommend this company and their products to anyone.

The pet libro polar auto feeder was a lifesaver for me and my IBD kitty who needs small frequent meals and we don’t do any dry food! After a year of working perfectly with really no issues, my feeder stopped getting cold. I contacted customer service online and was almost immediately answered, they gave me a few trouble shooting measures to try which unfortunately didn’t work. Again, almost immediately replied when I told them it didn’t work and went ahead and sent me a brand new machine! I am thrilled with how easy they made it

Super rasche Bearbeitung meines Garantiefalles und super nett noch obendrein. Immer wieder Petlibro 💪