PetlibroReviews of petlibro.com

They worked with me to try to resolve the issue with my device and when we were unable to fix the problem they sent me a replacement device.

Great customer service and I really like the Luna Litter Box and AI feature.

Excellent! I had to email for the first time with a small issue about my Dockstream Cordless 2 water fountain that I couldn’t fix, it literally was resolved within 5 minutes - so impressed with Petlibro customer service. Polite, friendly and knowledgeable, love this brand.

I requested assistance because my Petlibro wet feeder was not working properly. Randy was the representative I worked with. After a few email correspondences where I shared a video and a couple of photos of my defective Petlibro he was able to assist me and ordered a replacement under the warranty.

I recently had an issue with my Polar Wet Food Feeder from Petlibro and reached out to customer support. Randy was the representative who helped me, and I had a great experience working with him. At first, Randy walked me through several troubleshooting steps to try and fix the problem. He was patient, clear, and very thorough in making sure we covered all possible solutions. When those steps didn’t resolve the issue, he quickly recognized that the unit itself was defective. Without any hassle, Randy arranged for a replacement, making the entire process smooth and stress-free. I really appreciated his persistence in trying to fix the issue first, and then taking swift action once it was clear the product was faulty. Thanks to Randy’s excellent support, I now have a properly working feeder. It’s great to see customer service done right—I’d definitely recommend Petlibro and their team!

There was an issue with being notified that the feeder was empty. Customer service was helpful in trying to troubleshoot with me via email. I especially liked how I was able to respond to the same email thread throughout the interaction. They suggested a few things to check and clean on the machine. When we exhausted all steps, they immediately sent a replacement.

Absolutely fantastic, prompt service and product support. We’ve had out kitty fountain for almost a year and the pump was not pushing out as much water as it use to. Our customer support Rep, Kin, guided us through how to clean the motor, but for some reason the water flow was still low. Kin immediately sent a replacement motor that will arrive in two days. We have other Petlibro products and have had no issues at all, love this brand and even more so after this experience.

My equipment experienced an issue. The customer representative spent a great amount of time to address the issue. She was really friendly and helpful. My issue was resolved rather quickly and without issue.