PetlibroReviews of petlibro.com

Products are good until they break and then customer service just ghosts you. Such a shame that they ruin their reputation this way. The products are too expensive for the short time they actually work. Since Petlibro said they can’t find a ticket with my name here are the details from my last interaction with them including the ticket number: One more attempt to get you to reply. It has now been 2 weeks with no response. On 5 Aug 2026, at 15:49, paul saunders wrote:  Can I please get an update on this issue? I am happy to pay for a new spindle, I just don’t want to throw away a £160 feeder because of a small replaceable part. Thank you On 31 Jul 2026, at 07:09, paul saunders wrote:  Can I get an update on this please? On 26 Jul 2026, at 12:08, Petlibro (Petlibro) wrote:  Reply after this Your request (614673) has been updated. To add additional comments, reply to this email

breaks so frequently. i went on vacation and it had a service shortage and so stopped working so my cat wasn't fed for the whole day. totally unacceptable. this is also the third time it's broken, and i've had it for less than 6 months...

I purchased 3 PetLibro ONE feeders earlier this year. I have three cats, two of which are on prescription diets and one who is very food motivated (but needs special food or she throws up.) This was a solution to prevent me from needing to sit and watch all three of them eat twice a day and allow them to graze again. While this has mostly worked, I have to say there are a lot of issues with this product that I did not anticipate at this price point. First, within a month I noticed that the feeder doors do not stay open even when my cats' heads are IN the feeder. Removing the metallic bowl liner and placing their collar RFID tags into a different casing that does not dangle helped mitigate this a small amount, but I still have to keep the door closing window on a pretty high timer to prevent it from constantly closing while they try to eat. This means its a lot easier for my food motivated cat to sneak bites out of the others' bowls after they walk away. This has been an incredibly frustrating problem that happens with all three units I own. Additionally, be aware that this company saves all your feeding schedules and information ON A SERVER. This is a huge issue. The past three days, PetLibro servers have been down due to errors, and though the company is sending emails claiming that your schedules will still work locally, they DO NOT. My cats have not been getting their food unless I do it manually. This also means that, at any point, this company could be able to disable the use of your unit at any time remotely. This is absolutely unacceptable and these units should be completely operated on a local network for full control to the user. I paid way too much money for these units to be unable to use their functionality due to the company having server issues. I am also quite upset that they are sending emails claiming the units should be working despite the outage, which shows they are either completely unaware of how their network is actually set up OR are lying to save face. I would give a huge buyer beware for this issue alone as it makes the units and the company unreliable.

Own a couple of automatic feeders. Generally these work as described, however occasionally they just miss feedings for no reason, these can be weeks or months apart but mean you cant fully trust the product. They also have frequent server issues (currently one longer than normal >24 hours) and while they state the product should continue to work while "offline" and dispense food, this feature does not work and they consistently lie and say it does. If you are looking for a reliable product this is not it. If you want something to feed them for you but you have the ability to manually step in on the occasions it doesn't work then its acceptable

I bought a water fountain and a dry food feeder (with vacuum sealing) in October 2025. Less than a year later the vacuum seal function won't work on the dry food feeder and Petlibro customer service won't respond to me after multiple attempts. I tried all the troubleshooting tips. The water fountain also gets slimy fast and is hard to clean. Save your money and don't buy this brand for your cats. Updated from a 1 star to 2 star: Petlibro did eventually respond to my multiple emails asking for an update. After a lot of back forth about submitting the right version of the video they wanted, they stated that the feeder is malfunctioning and can't be repaired since it is no longer produced. They offered a full refund. I appreciated the full refund, but the frustration of getting to that point and a feeder that failed within a year has kept my rating to a 2 star. Buy another brand for your cats.

Absolutely shocking service! I purchased their AFID automatic feeder. I have 6 cats and just purchased 1 with the hopes of getting all my cats one. Its been over 2weeks, they are ignoring me and I still have no shipping information. I expected to have the item by now. I have requested a full refund from PayPal and will try a different brand.

Das Gerät kühlt das Nassfutter viel zu stark herunter und wärmt es nicht rechtzeitig wieder auf fressbare Temperatur auf. Meine Katze hat das zu kalte Futter mehrfach verweigert. Der Kontakt mit dem Kundenservice gestaltete sich äußerst langwierig: Nach meiner Anfrage zu diesem Problem und der Bitte, die 30-Tage-Geld-zurück-Garantie in Anspruch zu nehmen, herrschte zwischenzeitlich wochenlang absolute Funkstille. Erst nach mehrfachem Nachhaken und einer 1-Stern-Bewertung konnte ich die Rückerstattung letztlich erfolgreich durchsetzen. Auch wenn die Garantie am Ende eingehalten wurde, sollte ein Prozess, der so viel Geduld und Ausdauer erfordert, nicht die Regel sein - insbesondere beim teuersten Anbieter auf dem Markt.

I was very disappointed in the customer service because I love the products. I had ordered a deodorizer, replacement bags, and a mat for the litter box. Only the mat came. I had to reach out 2x times before I got a response. They were very apologetic and said they would have the items sent, plus additional bags for my inconvenience. The bags and deodorizer finally came that I originally ordered but not the extra bags I was promised. I reached out again and and recieved no response. If you weren't going to send the extra bags, why did you even mention it? And it is so rude not to at least respond. I won't be reordering supplies from them again.