PetlibroReviews of petlibro.com

I have not been impressed with customer service in a long time. This was impressive. In the very first communication, I was assured they would take care of things and not to worry. We went through a couple troubleshooting efforts and then a new motor was sent out. I can't tell you how much this has left a positive impression on me. I will be sure to buy from you again... And strongly recommend!

Petlibro quickly walked me through a process to fix my Dockstream, which I followed and it works again!

Great Customer Experience!!! I admittedly misunderstood that the Luma bundle items would ship separately from the main unit. Customer Service responded quickly and provides me with all of the tracking numbers. It was such a relief to see such quick response and caring.

My questions and mails were answered immediatly and i received a really good support. Mr.Jinsen took care of my request and provided me very friendly and helped to find a solution. My 🐈‍⬛ is happy.

I contacted the company after our Granary feeder stopped working (no power). Upon sending the requested info, we were notified the unit would be replaced at no charge. The customer service representative was extremely friendly and helpful during the process, which made all the difference. We are a dog and cat family with multiple feeders and water fountains. Petlibro has definitely made daily feeding so much easier!

I want to share my appreciation for the excellent customer service I received from Petlibro. I reached out because an order I placed hadn’t arrived, even though it was marked as delivered. With Vincy’s help, I troubleshot the issue and discovered that it was entirely my fault: I still had my old address set as the default delivery address. When I explained this to Vincy and mentioned that I would place a new order, he generously created a new order for me at no cost, ensuring it would be delivered to the correct address. I truly appreciate Vincy’s fast response, professionalism, and the way he handled the situation. I also want to say that I’ve had Petlibro products for three years, a water fountain and a feeder for my cat, and I’ve never had any issues with them. They are reliable and well-made. Thank you, Petlibro, and especially Vincy, for such outstanding service!

Super Service und hilfsbereit. Schnelle Abwicklung und erfolgreicher Austausch des defekten Gerätes. Sehr zu empfehlen

Needed a replacement part. Vincy was very responsive and helped with getting the replacement part ordered and shipped immediately.