PetlibroReviews of petlibro.com

I have purchased 2 Petlibro Dockstream 2 fountains. I absolutely love them and so do my 2 Ragdolls. The customer service is amazing. I highly recommend Petlibro!

Bought the Petlibro automatic cat feeder a couple years back. Always worked perfectly. Recently a problem arose that I couldn't figure out. I contacted customer support,and Vincy responded just about immanently thru text. Long story short, apparently, after I had last took apart the feeder for a deep cleaning, I reassembled one part wrong, therefore the feeder was distributing way more cat food than expected. Glad I reached out to customer support instead of throwing the unit away thinking it was broke (it was past it's warranty). So a big thank you to Vincy and Petlibro in general!

Excellent customer service supporting an excellent product!

I have not purchased the fountain yet, but I plan to. I had several question that I wanted clarified before committing to the fountain. All my questions were answered thoroughly and with great kindness. This is the type of customer service that really makes this company stand out from the rest!

The team at Petlibro were more than helpful with my second-hand purchase of their wet food dispenser, and now it seems to be working well. I will sing your praises on high to anyone looking for such products for their cats!

My problem was solved by the tech in about 30 seconds. Can't ask for more than that.

The product itself is great, I’m not paying the extras but still get notifications when my dog has a drink. Their estimate of how long the water will last is way off, but that’s not a problem as I’d rather have fresh water every few days and not every 11. The highlight for me though has to be the outstanding customer service I’ve received from Mark. Polite, prompt and effective - there was a delay with Royal Mail and Mark resolved it with zero hassle, I updated my order half way through and again, the refund was issued straight away and updates provided immediately. If all other vendors had this level of service we’d all be a hell of a lot happier and calmer. Thank you to Mark and the team for a great experience with your company!

Vincy was very helpful with customer service! I also love the feeder.