PetlibroReviews of petlibro.com

DO NOT BUY THIS LITTER BOX! Worst purchase, I should've gone with my gut and bought the new Litter Robot when I was looking to replace my earlier model Litter Robot. NO CUSTOMER SERVICE OR TECH SUPPORT WITH A HUMAN FROM PETLIBRO! NO WARRANTY SUPPORT WHEN REQUESTED. Just bot B.S.

I bought a Petlibro fountain, their flagship model, and after a year of normal use the base began to malfunction at random, defaulting to empty, triggering the red light, and stopping the pump despite a full tank and a clean, correctly seated pump. I went through every troubleshooting step Petlibro asked of me, recalibrated the unit multiple times, and sent in video evidence. Petlibro's own support team reviewed the videos and confirmed the fault is a hardware defect within the base itself. What followed has been one of the most frustrating customer service experiences I have had with any brand. Replies arrive roughly once every two days, and almost every one of them is inconclusive: a long, polite, apologetic message that thanks me for my patience, restates what I have already told them, and then either asks for something I have already provided or floats a partial answer that goes nowhere. At this pace, even the simplest exchange takes weeks, and a real resolution never seems to actually arrive. It is genuinely difficult to see how anyone is meant to resolve a problem with this company within a reasonable timeframe. The deeper frustration is that Petlibro charges a clear premium for its products and consumables compared to generic alternatives, and the implicit promise of paying that premium is that you are buying into a brand that stands behind its products and offers proper support when something goes wrong. On the evidence of my experience, neither of those things is true. The product failed through no fault of mine, the manufacturer has confirmed the defect is theirs, and the support process has been so slow and so circular that there is no realistic path to a resolution. If this is the level of after-sales care Petlibro offers, it is very hard to understand what the premium is actually buying. I had been a happy multi-product Petlibro household and had intended to keep buying from the brand for years. After this experience I will be looking elsewhere for future feeders, fountains and accessories, and I would gently suggest that anyone considering a Petlibro purchase factor in the realistic possibility of needing support, and what that support actually looks like in practice, before committing. Update: There is a certain irony in being asked to email support to resolve a complaint that was, in large part, about how slow and circular emailing support has been. Then simply re-entering the same delayed process I was describing in this review. Update: Zero response from Petlibro from their own request to date. Do not expect support from this company.

Petlibro fountain has worked great for years. We have had an auto shop for filters. The last two shipments have been filters for the wrong fountain. I had to cancel my longstanding auto ships and great new ones. The new filters are also much less dense some form of cost cutting measure it would seem. After writing a review support asked me to post my experience here instead of providing any form of feedback on my poor experience. Edit: changed review to 1 star after noticing they changed my 1 star review in their website to show five stars. First time seeing a five star negative review like that. Bunch of liars. Follow-up: credit where credit is due, they fixed their website to accurately reflect my 1 star review. My experience overall is still 1 star.

The Petlibro Polar is a terrific product. Not so the company's customer service. Today is Day Three of my waiting for a return phone call from customer service. One chat that failed and two phone messages left with the promise of a call-back.

Don’t waste your money. Buy a litter robot. I have the Luma and a Robot. There is no comparison. The Luma constantly says the drawer is full when it’s not even close. Will not cycle until you change the bag. I go thru so many bags it’s ridiculous. And you have to use theirs, have it exactly perfect or it will continue to say drawer is full. Takes me forever to get it to reset. The opening is very big compared to the robot. It is not something I want in my living space for everyone to see, unlike the robot. Gets stuck cycling constantly and you cannot set it on carpet (high or low pile doesn’t matter). The robot works on any surface. The app for the luma is not helpful at all. Not to mention you have to buy a membership to access basic functions The robot app is so much better and user friendly. If your going to spend the money, I recommend NOT spending it on this. You will have nothing but aggravation. Buy the litter robot.

I tried reaching out 4 times via email, to ask questions on the product , prior to the launch of the Lumo Litter tray, I had no responses, I wanted to purchase and use the £100 pre launch offer, NO ONE bothered to get back to me in time , and now they won't honour the offer, instead all they said they could do was offer some pointless accessories that I would never have bought in the first place, Im not willing to waste £100, just because this company didn't respond to my emails. so I will be purchasing from a company that offers a better service

MY WATER FOUNTAIN IS OBVIOUSLY NOT WORKING DUE TO THE MANY VIDEOS I HAVE SENT TO THE AI QUEEN JEAN AT PELITBRO. MY WATER FOUNTAIN IS WITHIN THE WARRANTY PERIOD AND ALL THEY NEED TO DO IS SEND ME A MOTOR THAT ACTUALLY WORKS. DO NPT BUY FROM THIS COMPANY.

Ich möchte die Futterautomaten zurückgeben, da meine Kater Angst haben, die Netzstecker heiß werden und sie zu laut sind. Ich warte seit 5 Tagen auf eine Adresse für die Rücksendung und bekomme immer mehr Rabatt angeboten, wenn ich sie behalte. Unmöglich dieses Hinhalten.