PetlibroReviews of petlibro.com

Worst customer service EVER. I have multiple claims going on all for one issue I'm also commutating on insta. Oh and no one answers the phone! It's been 10+ days for all claims and insta and still NO ONE has resolved the issue. The collar and door stopped working together on rfid feeder. Send me a new one I'll send back the broken one I promise.

Horrible company with faulty products. I ordered a litter bot that has yet to work since I received it on May 15th. It is now June 11th. They keep asking for troubleshooting and pictures and videos that I've sent and refuse to replace or return the litter box. I have filed a complain with the BBB but after looking at other complaints they don't respond and other people have similar issues. So they basically sold me a broken litter box and are keeping my money. Beware purchasing through this company. EDIT: While the company did follow up and finally return my money per their response below this only occurred after I 1. filed a complaint with the BBB 2. requested a charge back from my bank and 3. created social pressure through Trustpilot and reddit. Their company will only respond (if they do respond to you) after you prompt them multiple times and only 1 time per day at the same time typically. Petlibro, needs to change how they interact with customers. If you call their customer service to talk to a human, it routes you to nowhere or where you are forced to interact with them through email. It's definitely a tactic used to delay returns and run out the clock, so people fall outside their return policy guidelines. Overall, would not recommend this company.

My experience with Petlibro customer support has been extremely frustrating and disappointing. I purchased a Dockstream 2 in December because I thought it would be a great addition to my pet care routine, especially for features like water intake tracking and app monitoring. And they come with a 24 month warranty, which I thought was great for a company to include. Within a few months, this unit began malfunctioning. It continuously disconnects from WiFi, shows as offline in the app, and displays low battery warnings even when plugged in. While it still circulates water, the smart tracking features no longer function reliably. I went through extensive troubleshooting over several weeks, including multiple resets, power cycling, testing different outlets and power sources, and using three different Petlibro cables that all work with my other Petlibro devices. I also confirmed that another Dockstream 2 in my home works normally on the same network and setup, which strongly indicates the issue is isolated to this unit. I own three other Petlibro devices and this is the only one with any issues. Despite being told on May 25 that my case had been escalated to a supervisor with a promised 3 business day response time, I received no reply for nearly two weeks, even after multiple follow up emails. The issue is still unresolved, and I still do not hear back from them in a consistent or timely way. When I finally received a response on June 6, I was asked to perform additional troubleshooting using a non Petlibro USB C cable, even though I had already tested multiple working Petlibro cables. At this point, the process felt like delay rather than resolution. As of June 10, I have not received a replacement or a clear warranty resolution. Based on this experience, I cannot recommend Petlibro products or their customer service.

Distributeur achète fin février , et au bout de 3,5 mois il s’est déconnecté ! Impossible de le réinitialiser , le wifi de l’appareil semblant hs . Le SaV par l’intermédiaire d’une IA ne répond pas vraiment et ne propose pas grand chose a part photos du wifi éteint ! Et il propose également de m’abonner pour un peu plus de 135 e et la j’aurais un distributeur avec caméra offert ! On pourrait penser que c’est le site qui provoque la panne J’ai commandé un nouveau distributeur sur zoo plus non wifi !

Dangerous! They have a dangerous amount of EMF radiation! Get a tester for yourself. You’ll see!

Would rate it ZERO if I could. Avoid if you want good customer service and a brand that cares about your pet. I bought two RFID automatic feeders from the Petlibro store on Amazon a couple of months ago and was thinking about purchasing a third. I reached out to Petlibro to ask if it would be possible for them to apply the promotion to get the complimentary fountain on my purchase of the third feeder as I would have received it if I had purchased all at the same time. They denied this request and said that they can’t do it despite the fact that I already have bought two machines that are almost £200 each and was willing to buy another! I find it terrible customer service when it would be super easy for them to offer a discount that could be applied when I was checking out the third RFID or include the complimentary fountain. For that reason, I am now strongly considering going for the SureFeed which is cheaper and seems to have much better customer service. I was a loyal Petlibro customer but they have unfortunately lost me after this one - they can still make it up to me but I doubt it given how unresponsive they have been.

I like 2 of the 3 feeders. 1 is simply a bad egg and needs to be exchanged. The issue is that the customer service is terrible!! Responses to messages is painfully slow, I have been required to take extra umreasonable steps that is only to avoid actually replacing it, I am probably past the warranty at this point. Looking elsewhere for another one.

Stopped working for 5 times, our cat had no food for a day, support has not replied to my 4 e-mails. This is a dangerous company!