PetlibroReviews of petlibro.com

I’ve been buying Petlibro products for the last few years and have been very happy with everything I’ve purchased and I really admire their innovation in the pet tech space. Most recently, I was having issues with our automatic wet food feeder, and customer service was very quick to acknowledge the issue and help me troubleshoot. When the issue could not be resolved, they promptly sent me a replacement. Very happy with their level of customer service and willingness to make it right.

The customer service here is exceptional. I had to cancel my subscription, but I couldn’t find the option within the app. I sent an email to their customer service, expecting a response the next day when I would be charged. Surprisingly, they replied immediately, confirming the cancellation and resolving my issue in under 10 minutes. If I had checked my email sooner, it would have been even quicker. I highly recommend this company for their outstanding customer service.

I've made three purchases with Petlibro, and I have been very pleased with the products and the service! Ordering online was easy. The products were timely delivered.

Alexandra was my customer service agent and did such a amazing job helping me troubleshoot my petlibro feeder machine! We walked through all the steps for hours trying to figure out what was wrong with the camera on my machine! She was so helpful and patient with me while I was trying to email her information about the product on my machine. She really took the time out to help me out! Please give her a raise in her salary or a bonus in her check because she a outstanding customer service agent please hire more people like her! Thank you ps she is a cutie 😊

Very helpful and personal service. 👍

Excellent customer service. They really stand behind their product. I had an issue and it was resolved much sooner than I anticipated. They go above and beyond and this company really cares about pets!

Die Produkte sind wirklich toll, gut durchdacht und eine schöne Qualität. Bei letzten Lieferung gab es Probleme und ich war sehr enttäuscht. Aber das Kundenservice, im speziellen Jeremy, war extrem hilfsbereit, und ich bin jetzt wieder sehr zufrieden!

Fontaine à eau super pratique, sans fil puisque rechargeable, on peut la placer n'importe ou. Utilisée depuis une dizaine de jours, elle est super silencieuse. Gérée grâce à une appli hyper simple et intuitive, je sais quand mon vieux chat boit et quelle quantité mais je sais aussi ce qu'il reste comme eau dans le réservoir et s'il faut la nettoyer (tous les quinze jours) ou la recharger (une fois par mois pour 1 chat). Ca vaut le prix sans problème!