PetlibroReviews of petlibro.com

Ich versuche seit 2 Wochen, einen Futterautomat zurück zu geben. Zuerst wird die Anfrage beantwortet, ich nehme an von einer KI. Dann wird es an einen Supervisor weitergeleitet und dann passiert nichts mehr. Die Firma ist sehr unseriös, da sie eine 30 Tage Rückgabe Garantie gibt, die nicht eingehalten wird

I liked this product until it malfunctioned. The Polar Wet Food Feeder (PLAF109) worked well at first, but a plastic component inside the rotating tray melted from internal heat during normal use — it was too hot to touch when I took the tray out. I reported it to support with photos right away. Weeks later, they still haven't issued a refund or replacement, and keep asking me to measure the internal temperature with a thermometer instead of just addressing the defect. Disappointing, especially since this seems like a real fire hazard. Customer Service is non-existent.

This complaint is about customer service, not the product itself necessarily. Sent a message to customer service regarding a malfunctioning product and received a very quick response asking for more information. Once I replied, it took over a week for CS to get back to me requesting more information. I immediately sent more information and again it took over a week for them to come up with a resolution. I considered the resolution for a couple of days, accepted it and it’s now been AGAIN over a week and I still haven’t heard anything. Am I being unreasonable thinking that an issue should be resolved in less than a month?

I bought the Petlibro Air Smart Feeder 1,5 weeks ago. Unfortunately, the batteries drain within 4 days of use after a full 8 hour charge! On the box they promise 30 days use without charge! I have to constantly plug in the device which is very inconvenient. Disappointing.

After weeks of waiting for my order, I asked for a refund, the refund finely came today and is $8 less than I had paid. I would not order from NZ at all and after reading other reviews I wouldnt order based on thier customer service in general and from my experience.

I would give a 0 star if I could because the costumer service is appalling. I bought a PETLIBRO polar wet feeder. I had such high consideration for the brand as my cats love the cat fountain and prefer that one over another brands. I bought the polar wet automatic feeder and I tried it whilst I was at home. Both me and my husband were quite concerned about the fact that the electric connector really heats up a lot. We could be 1 m away and feeling the heat surrounding the whole thing. I understand that they do safety tests and all but I just don’t feel comfortable having this working when I am away, which was the whole purpose of this purchase. I contacted them by email and they put me through a chat bot thing and said they would come back to me but it has been more than the time frame expected. I just want to return it and get my refund. I would be happy to repurchase it in the future when this problem is really sorted but their costumer service is just not give me any reply at all which is extremely frustrating.

Spent two hours trying to get the app to fully connect and it would not. Donated the piece of crap to Goodwill that day. Poorly programmed by grade school children?

AVIS sur service client PETLIBRO suite à achat de POLAR WET FOOD FEEDER (distributeur de paté pour 3 jours) au prix de 153 € sur AMAZON. Le distributeur fonctionne bien pendant 2 mois à peine. Toutefois il faut etre certain que le chat va manger dans le créneau de distribution indiqué (que l'on peut choisir) sinon le couvercle se referme. Après 2 mois d'utilisation, le couvercle ne se referme plus (il s'ouvre, se referme, s'ouvre à nouveau puis se bloque en ouverture) et j'ai une alerte sur l'application qui me permet d'envoyer un message à l'assistance. Très rapidement (dans les 5 mn alors que c'est vendredi 18h), on me demande des infos sur le modèle, de faire des manipulations pour réinitialiser en vain puis d'envoyer une vidéo. Je pense même que c'est une IA qui était parfaite (compréhension du problème, courtoisie, rapidité de réponse, heure de nos échanges) car il finit par me dire d'envoyer la facture pour un échange que je demande en urgence car je dois partir en congés. L'assistance me répond, après plusieurs d'échanges de mail très rapide, que mon dossier va etre pris en compte pour validation manuelle par le responsable et que l'urgence est bien prise en compte aussi, un collègue reviendra vers moi rapidement pour un envoi d'un nouveau distributeur. Cela fait maintenant 3 semaines que je suis sans nouvelle et plus aucune réponse à mes mails de relance ! un achat de 153 € inutile après à peine 2 mois et AMAZON ne fait rien non plus Très rapidement après mon avis truspilot, PETLIBRO m a envoyé un nouveau distributeur. Dommage que cet échange n ait pas eu lieu avant cet avis négatif que je maintiens bien évidemment