PetlibroReviews of petlibro.com

The Customer Service group at Petlibro are always prompt to respond to enquiries. They have provided solutions to my issues with easy to follow instructions.

Vincy was very informative and thorough and investigating why my package has not been delivered. Confirm that it’s been way too long and it was probably lost and he immediately re-processed the order at no charge to have a new fountain shipped out. He’s very professional and a great asset to PetLibro.

The follow-up customer service was excellent. Very detailed, polite and professional responses. Much appreciated.

Worked with me to fix an issue, great customer service

I had a really positive experience with Petlibro customer support. Melissa was incredibly kind, responsive, and helpful throughout the entire process, and she made everything very easy and stress-free. The team quickly arranged a replacement for my Polar Wet Food Feeder and kept me updated along the way. I really appreciated the professionalism, follow-up, and genuine care they showed during our interactions. Thank you again to Melissa and the Petlibro support team for the excellent service!

The quick and thorough communication was great. I lost a part, which wasn't covered under warranty, of course. But the part was less than $10 and shipping was free. I was grateful.

Service client réactif, très aimable et impliqué dans la recherche de solution. J’ai pu résoudre mon problème avec succès. Je recommande ce support après-vente et donc le suivi post-achat des produits PETLIBRO.

A honest rundown of my situation: I purchased a Luma Smart litter box third-party and the power cord/power adapter became lost. I was excited to give the new litter box a try but can’t because I cannot power it and don’t want to damage it by using the incorrect cord. I am impressed and relieved by the courtesy of customer service as they helped me with ordering a replacement power adapter for the Luma Smart litter box. The process was very straightforward and I am grateful for the support and responses. It was a very time efficient process for my situation as I was able to handle the issue of replacing the lost power adapter during my lunch break. My granary feeders are a lifesaver and I’m sure I’ll find the litter box very helpful as well. Honestly because of this experience I will be adding other Petlibro products to my household because I (my cats) was taken care of.