PetlibroReviews of petlibro.com

Jede Katze bekommt damit auch wirklich Ihr Futter und auch die gewünschte Menge pro Katze. Der mitgelieferte Chip funktioniert sehr gut. Die gesamte Handhabung ist sehr einfach. Durch den Zeitplan den man einstellen kann, kann man die Fütterung auch gut über den Tag verteilen. Diese Futterautomaten anzuschaffen, war eine sehr gute Entscheidung.

TLDR: had issues with drawer cover closing on pet while eating, reached out and it was resolved quickly, with great communication and support, exceeding my expectations. The long: I have three cats in my house and needed to account for food insecurity with my calico, found scared, hungry and pregnant on the streets (because sometimes people aren’t so great), and two grazers where one was also very interested in opportunities to get access to others dishes, seemingly on principle alone. Results were wonderful so I purchased one for my daughter and her senior pre-diabetic kitty and the results and experience continued to be top tier. Running total feeder count: x2. After experiencing the feeders for a month or so, I realized the benefits for my other two ‘grazing’ cats and made the jump, buying two more. Running total feeder count x3 in my house, x1 in my daughters. After about 45ish days of smooth sailing (past the return window) one of the feeders started closing on my calico mid-meal, while her face was literally in the bowl. Gonna be honest after buying four -that’s not a small amount of money- I was quite put out and had some expectations for the company to help resolve. As you’d imagine. They, VIVIAN, not only met these expectations, they exceeded them. I was walked thru various tests and once it was determined it was the tag, they immediately shipped me a replacement collar and tag, free of charge (to me). But it wasn’t just the quick action. It was the understanding of my concern and how important this was to me. It was Vivian’s follow ups when I got distracted by work/ life. It was Vivian not letting the issue ‘time out’ or ‘expire’. Checking to see if I needed anything else while problem solving. It was their overall patience, support and understanding. During this time, I was approached re: two (more) cats in need of a home, where their current situation was not working at all for anyone and decided to welcome them into my already feline heavy household. Knowing the convenience and benefits of this feeder I was now REALLY keeping tabs on how this experience was playing out because did I really want to invest in TWO MORE of these feeders? In this company? These ARE an investment -and this was the first real test to see if I felt this company deserved even more of my money or if I was going to live with buyers remorse and some bitterness. I bought two more. I feel no regerts and now I’m wondering what life would be like with their litterbox and water fountain… maybe we’ll see. Final/ current feeder count: x5 in my house and x1 at my daughters. 5/5 stars

Vincy was very helpful and dealt with my inquiry smoothly

très satisfaite, je fais attention à ce que mes animaux aient toujours à manger et à voire

Vincy was a great listener, he understood my situation and very easily walked me thru the problem to a perfect resolution. He was polite and patient too.

Alexandra was extremely helpful and understanding, while being patient, This was a very stressful situation, thanks to GOFO, the shipping partner, but Alexandra was able to reassure me that we could find a solution together! She was able to assist me with this package and ensure I was supported for the future deliveries, giving me the schedule to call back and request the shipper be changed on my subscription order. This assistance convinced me to keep my subscription when I was ready to cancel due to the frustration of the shipper. As someone who used to work in the helpdesk CS world, Alexandra is one of those agents who is the gold standard! I know I would be lucky to have her on my team. Thank you again for your support, you truly took a stressful situation and made it positive, where I was laughing by the end of the call. 5 Stars!

Très bonne expérience SAV pour une pièce que mon chat avait machouillé :-) Très réactif et très aimable, merci Vincy.

I LOVE Petlibro and I use several of their products for my cat. Their products are thoughtful, reliable, and genuinely make pet care easier, and fashionable! They look great in my home, and they work even better. I recently had to contact customer service with a question, and Vincy, my customer service agent, was incredibly kind, responsive, and helpful. Excellent company and excellent customer service!