PetlibroReviews of petlibro.com

Response from PetlibroAug 7, 2026

Dear Marion, Thank you so much for your thoughtful review! We're truly happy to hear that our team's prompt response and follow-up made a difference and that you felt well supported throughout the process. Providing a caring and reliable experience for both pets and their families means a lot to us. We sincerely appreciate you taking the time to share your kind words! Sincerely, Petlibro Customer Support

Response from PetlibroAug 2, 2026

Hi Karen, Thank you for sharing your wonderful experience with our stainless steel fountain. It is lovely to hear that your cat is staying well hydrated and enjoys hanging out by her new water source. We are so pleased that the quiet design and simple filter maintenance have made your experience a positive one. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroAug 1, 2026

Hi Hannah, It is wonderful to hear that your experience with our products and services has been so positive. We are truly honored to be a part of your pet care routine and to know that our efforts to provide efficient service have made a difference for you and your companions. We appreciate your support and hope your pets continue to enjoy their Petlibro devices.

Response from PetlibroAug 1, 2026

Hi Janis, Thank you so much for taking the time to share such wonderful feedback about your Granary Smart Camera Pet Feeder and our customer service team. We are thrilled to hear that the feeder and app are working so well for your cats, and that Alexa was able to assist you smoothly with your discount. Knowing that you love our water fountain as well means the world to us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.

Response from PetlibroJul 30, 2026

Hi Liza, Thank you for your wonderful review. We are so happy to hear that you are enjoying the fountain and that you had a great experience with us. It means a lot to know that you consider it the best choice available in the UK. We truly appreciate your support. If you need any help, please let us know.

Response from PetlibroJul 30, 2026

Hi Tze, Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear about the support Alexa provided. It is wonderful to know that her dedication and care helped resolve the issues with your order and restored your confidence in our service. We are very happy that your replacement fountain has arrived and that your five little dogs are enjoying it. Your kindness in sharing this feedback and in resolving the PayPal case means a lot to our team. Thank you for being such a valued part of the Petlibro family. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroJul 30, 2026

Hi Chelsea, Thank you for your message. I understand your concern about the issue you experienced with your polar wet food feeder. We are delighted to hear that our team was able to resolve this for you and that you are happy with the replacement device. It is our goal to provide excellent service to all our customers. Your kind words for Vincy and our team are very much appreciated. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.

Response from PetlibroJul 30, 2026

Hi Robin, Thank you so much for your five-star review. We are delighted to hear that our support team provided a prompt solution for you and your pet. Knowing that our products are making a positive difference in your daily routine is truly rewarding for us. If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.