PetGuysReviews of petguys.com

In order to write review had to rate 1 star. Just received purchase package. Package had open box cutter in it! Lucky that I didn't cut myself. Called customer service they weren't concerned. Just said thanks for calling us next time we'll do better. Unbelievable didn't ask name. I guess this is new customer service answer.

I ordered 12 night black heat bulbs and in two weeks 5 of them were junk. Should have know the price was too good to be true 👎

I ordered 15 packages of Dingo Goof Balls from Petguys. The Red part of the rawhide that is attached to the hollow ball was not adhered but actually loose. My dog likes to chew this part off but wasn't able to and therefore would not eat her favorite treats. The bags are see through and I could see that all were defective. I have ordered these from other compete tiers for years and never had an issue. Customer service told me I would have to return all bags for refund at my expense. The shipping cost me $28.10 due to the size of the box, the weight and distance it had to travel. Petguys does not refund shipping even when the product they sell is defective. They refunded me but actually deducted from my refund for the one opened bag!!!! I do not feel they stand behind the products they sell. This was a horrible and costly experience I hope no one else has to go through.

I really am upset, I have been buying the real meat turkey and venison. from thepetguys. In my most recent order for 5 lb that was $$$$ costly it was mostly filled with meat dust and powder. I called but no one answers the phone. I sent a few emails. no response. where is the great customer service you are all talking about. Who can I talk to.