Evolution DietReviews of petfoodshop.com

My animals are thriving on this excellent food! Dr. Eric and his team make the best pet food on the market!!!

Our cats LOVE this food! They may have gotten a lil fat off of it too ;). So glad there is a healthy option that is tasty and ethical. The only thing is that the website looks terrible and the shipping is expensive.

One time they sent me my order, but next time they never send it. I tried to contact them but they never replied. My cats liked their food but too bad that they didn't send my order, so i stopped buying after that.

It's just awful, the food they send isn't fresh, customer support doesn't respond, but there are ads every day.

They doubled the total cost as soon as we placed an order never replying to any of our immediate repeated emails or messages we sent all day to correct this shocking error the customer service intentionally ignoring this large overcharge error therefore we strongly do not recommend ordering anything from Evolution Diet Pet Food Shop

We have bought from this company for years. We just received an order today. My wife happened to speak to her sister who also buys from Evolution.Her sister had called Evolution and was told that the batch she ordered had insufficient preservative, would last only two weeks, and she needed to keep it in the freezer - and that was why the price was discounted. We think we ordered the same batch as the price we received was discounted. We checked their website and there was no indication that this food wasn't the same as all the other batches we bought. Nowhere did it say that there was reduced preservative requiring freezing. I called both the phone numbers listed on the website to check if our order was affected. The first number wouldn't go through; the second mailbox was full. It is ridiculous telling us to freeze all the food we bought. These are multiple large bags for three dogs and three cats. I don't think it's ethical to sell these bags without informing the buyers in advance! It isn't fair to us and it isn't fair to our animals. We would have had no way of knowing about the problem except for a family member. It is poor business practices. It is misrepresentation.

I am very happy with this cat food...my cats like it a lot and it is vegan and I can bring it with me to foreign countries when I travel without a problem because it is vegan. It is very good and it is great for the animals and the planet for a future for all of us and our four legged loved ones it is great

I've never had an issue over many years, but I did not receive the last order I placed. I emailed their support a couple times, left a message on their website, tried their website chat line, called their support line but never got any response. Now I'm going to be disputing the charge and don't plan on purchasing from them again. Very disappointing that all these avenues I tried for support got zero response.