Peterson FirelogsReviews of petersonfirelogs.com

I purchased a propane gas log set from RH Peterson Co in 2019.  I had annual service done and the technician tell me the control valve was leaking. He told me it was best to replace the entire unit - $1800.   I called BS and then I called RH Peterson technical support and spoke with Eric.  He was extremely knowledgeable, helpful, patient as I asked questions.  He told me how to test for a leak in the control valve.   After testing it I determined there were no leaks Which was my initial thought.  Thank you Eric for your help, Gold Star for you!

Jeff gave excellent customer service

Have always burned wood so I was a little nervous about adding gas logs to my home. I was able to speak to someone that helped directly me to a set that would fit my fireplace and allow for a remote. Very happy with the logs and the glowing ember look the set has. Sitting on the couch with a clicker is the best. Look forward to the fall when we can run it more regularly.

Complements to Petersons well organized Company for shipping out their product in a very short period. I ordered on a Friday and got the RealFyre Gas Log Burner System G19A-01V(P) 24 inch on Monday. Well Done!! The gas log works great. One thing to do first is to check with local and state code enforcement officer to find out if Chimney needs to be lined with steal or its ok the way it is. Local Code Officer said it was no problem but Gas Company that put the gas line in said, if I went VENTED the chimney had to be lined or go VENT FREE. VENT FREE it was. Quotes for lining chimney was 1100.00 to 2100.00 The only thing I recognized was the installers from gas company NOT being familiar with the unit couldn’t stop the whistling in the front of burner. You MUST install Glowing embers in the front to make it all work right. Once that was done it worked like a charm.

Works great! Looks beautiful and is so cozy!! We just love sitting by our fireplace now. So happy we converted our regular wood burning fireplace to gas!! We actually use our fireplace very frequently now!!

Our new home is finally finished, and we lit off the logs for the first time, and I'm very impressed. The flame is absolutely beautiful. Thank you so very much!

Great log set - very realistic. Easy installation!

Great experience, quality product, happy customer!