Peters Billiards & HomeReviews of petersbilliards.com

We purchased a gaming table with four leather chairs. The table is fantastic and very high quality! We love it. The table was in stock, and I paid in full via a credit card. The delivery was scheduled and delivered a while later. When the delivery people came they mentioned that the office would call for payment, and I shared that I paid in full. Apparently the person who took my card and gave me the invoice didn’t fully complete the transaction which was very strange. I’m not sure what this person did with my credit card… it was confusing and strange. I will not shop there again.

Customer service is very good but we have been waiting for a fire pit paid for in early March. It was already ordered by Peters and delayed from a May delivery. Peters should offer additional discounts if delivery is delayed beyond a few weeks. We were told now it will ship in August so we hope to have it by September - 6 month wait for a product that was already ordered and fully paid for is crazy. The furniture we have is all very nice.

Asked for warranty replacement table 8 weeks ago and still have not heard back on the status. I called and they said not sure where it is at. It only takes a phone call to the manufacture.

Lack of communication after the sale. Would not recommend our sales person. It felt like they cared about the sale but nothing after. We need to purchase other items but will be looking for a different retailer.

1 of our 4 barstools arrived with hole in the back. Also took 3 months to receive. The staff at Peter’s have been efficient and professional so the poor rating is for the bar stool manufacturer.

I have a problem with a recent custom order, have contacted Peters twice on line and once by phone about it, they responded twice that someone would be contacting me to resolve the issue, and no one has followed up.